SUMMARY:
Stunning Lodge in KZN looking for a FIELD GUIDE/LODGE ANCHOR COUPLE
POSITION INFO:
This is a small, hands-on operation where the General Manager relies heavily on both partners to keep standards high and guests well looked after. It suits a couple who genuinely want to live and work together in a remote reserve setting, who take pride in the details, and who are happy to pitch in wherever the lodge needs them.
Role 1 | Lodge Anchor
Core Criteria:
- Proven experience in an intimate lodge or similarly high-touch hospitality environment
- Highly organised and dependable, with the ability to juggle several operational details at once
- Strong written and verbal communication, comfortable managing guest queries by email and WhatsApp
- Confident enough to run daily operations but collaborative and respectful of the General Manager's authority
- Naturally warm with guests and staff, with good judgement under pressure
Candidate Responsibilities:
- Welcome and host guests from arrival to departure, including post-drive welcomes and meal service
- Coordinate rooming lists, menus, dietary requirements and activity arrangements
- Oversee Front of House, Housekeeping & Administration
- Maintain consistently high standards across rooms, public areas and staff presentation
- Provide direction to staff and report performance or disciplinary matters to the General Manager
- Handle invoicing, filing, rosters, overtime calculations and general lodge administration
- Support stocktakes, curio shop stock control and supplier communication
- Assist with functions, weddings and catering during busy periods
- Take charge of daily operations during the General Manager's off days, within delegated authority
Role 2 | Field Guide
Core Criteria:
- Proven guiding experience on a Big Five reserve or comparable safari environment
- Current, valid guiding qualifications, registrations, driving permit and first aid certification
- Safe, responsible driver with good vehicle awareness
- Comfortable working with international guests and contributing outside guiding duties
- Calm, mature and team-oriented, with strong equipment care
Candidate Responsibilities:
- Conduct guided game drives and interpret wildlife, ecosystems and conservation for guests
- Maintain guest safety and a consistently high standard of guiding
- Check and maintain game-drive vehicles, radios, spotlights and first-aid kits, reporting any faults promptly
- Provide clear handovers to the General Manager and wider team
- Assist with guest hosting, braais, functions and special activities when needed
- Support basic maintenance and grounds work when not guiding
- Build strong working relationships with lodge colleagues and neighbouring properties
Package Offer:
- Live-in position: private one-bedroom house with kitchen, lounge, bathroom and own garden
- Work cycle: 3 weeks on/1 week off
