Guest Relations Officer

The Capital Pearls is recruiting a Guest Relations Officer - based in Umhlanga, Durban. 

The Capital Hotels and Apartments is the fastest growing hotel group in South Africa and are the leaders and specialists in the extended stay/serviced apartment/apartment hotel sector. We are currently constructing two properties per year. This high paced growth requires ambitious and talented employees and provides such employees with promotional opportunities as they move into our newly constructed properties. 

We are a privately owned - owner operated company. This means we make decisions fast and leave corporate bureaucracy behind! 

WHY WORK FOR US? 

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. 

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action. 

Description

The Guest Relations Officer is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts.  Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.

Requirements

• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience with an HMS system (Protel advantageous)
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the Durban Area.