Guest Relations Officer

SUMMARY:
NOW RECRUITING - GUEST RELATIONS OFFICER!

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. An exciting career opportunity is available for an experienced and motivated Guest Relations Officer.
 
We are looking for someone with drive and passion for the industry and with the ability to maintain the Leading Hotel of the Worlds standards.
 
The ideal candidate must be outgoing, an excellent communicator and be guest centric. A minimum of Grade 12 or equivalent, a valid driver’s license, 2 years’ experience in a Front of House environment and working knowledge of hotel management software and MS Office are required. A Hotel Management / Tourism Diploma and experience working on Guest Connect and SAP will be advantageous. You must have a passion for working with people and the drive to continuously improve.
 
Duties include, but are not limited to: 

• Ensure clients/ guests needs and requests are fulfilled efficiently, courteously and professionally on arrival, at departure and for the duration of their time;
• Liaise with Reservations and Front Office to obtain accurate data of arrivals, departures and other needs;
• Maintain and constantly update Customer/Guest profiles with information acquired during the guests stay and from Guest Revu feedback received after departure;
• Guest Revu Survey – follow up on feedback received from guests in the survey, investigate matters with department managers and respond to the guests.