Guest Relations Manager

Recruiter:

The Capital Hotels and Apartments

Job Ref:

JHB000225/BJ

Date posted:

Thursday, June 16, 2022

Location:

Johannesburg, South Africa

Salary:

Market Related

SUMMARY:
SEVEN Villa Hotel and Spa is recruiting an experienced Guest Relations Manager – based in Sandton

JOB DESCRIPTION:

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.
Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description:
The Guest Relations Manager is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.

Requirements:

3 – 5 Years Guest Relations Management experience
Hands on Problem Solving approach and the ability to remain calm under pressure
Experience with PMS systems (Protel advantageous)
Customer service driven with outstanding communication and active listening skills
Friendly, courteous and service-orientated
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Marketing skills, especially Social Media beneficial

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the JHB Area

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Front of House Administrator (Medical Aesthetics)
Location: Johannesburg
Salary:
1 day ago

VIP Officer and Admin Support (Contract hire)
Location: Johannesburg
Salary:
9 days ago

VIP Admin Receptionist - five Star H
Location: Johannesburg
Salary: 15000 Monthly
As a VIP Officer and Admin Support, the responsibilities include providing exceptional reception services to VIP guests and providing Administrative support to ensure smooth operation of the office.
10 days ago

Hotel Receptionist
Location: Johannesburg
Salary: Monthly
voco Johannesburg RosebankNOW RECRUITING - HOTEL RECEPTIONIST WITH OPERA EXPERIENCEvoco Johannesburg Rosebank is not just a hotel; it's an experience crafted with care and delivered with passion. Managed by Valor Hospitality Partners, we are dedicated to providing exceptional service and creating memorable moments for our guests.
24 days ago

Technical Support Advisor
Location: Johannesburg
Salary:
New Vacancy - Our client in the Truck Industry in Isando Johannesburg, is seeking a Technical Support Advisor. The position will be based at their head offices.
1 day ago

Technical Support Advisor
Location: East Rand
Salary: R22 000 Monthly
Technical Support Advisor - East Rand, Gauteng
1 day ago

HR Manager
Location: Johannesburg
Salary: R90 000 Monthly
We are looking for an experience Human Resources manager for a company that is a leader in their industry in the FMCG industry in the Johannesburg South area to manage the entire HR Function for the Group of companies.
1 day ago

Head of Compliance
Location: Centurion
Salary: 1,1316 Annually
Seeking a highly experienced and dynamic Head of Compliance to join a reputable financial services company specializing in investments and savings. As the Head of Compliance, you will play a critical role in ensuring that our client's organization adheres to all relevant regulatory rules, regulations, and policies. This key leadership position requires a deep understanding of compliance principles...
1 day ago

Restaurant Manager - Krugersdorp
Location: Krugersdorp, Gauteng
Salary: R 12000 - 14000
Restaurant manager - Krugersdorp
1 day ago

Business Development Manager
Location: Johannesburg
Salary:
1 day ago

Guest Relations Manager

Similar jobs you might be interested in:

Create a free job alert for Guest Relations Manager in Johannesburg

Jobseekers

Recruiter

General