SUMMARY:
Guest House Manager
POSITION INFO:
Between Wellington and Paarl, WC (Must currently live local) Live in 2 Bedroom unfurnished House
Our boutique GUEST HOUSE is situated on an exclusive 33-hectare grape farm between Wellington and Paarl. The farm hosts a popular wedding venue (currently rented, managed, and operated by a third-party) and the GUEST HOUSE with overnight self-catering facilities for 22 adults and 8 children. We are currently looking for a MANAGER to manage all aspects of the Guest House.
The successful candidate needs to be a mature, experienced, energetic person who is looking for a new challenge. A well-rounded candidate with a stable, proven track record, including Guest House Management experience, who is outgoing, friendly, and well presented. Should have keen eye for detail, be hands-on, practical and enjoy getting hands dirty. Must be able to work unsupervised and independently with small compliment of staff/subcontractors. Excellent understanding of service excellence, passion for hospitality and very client focused.
• You must have a stable track record with contactable references
• Must be computer literate (Microsoft Office)
• Must have own, reliable transport and valid drivers license
• Must already live in the greater Wellington/Paarl area, or have lived here
• Must be a South African Citizen
• Previous work experience of at least 10 years in management roles in related guest house / lodge environment
• Experience in managing a large and diverse property
• Good all-rounder with experience in all aspects of the operation – sales/marketing/ housekeeping/ front office/ property management
• Must be able to multitask with good organisational and planning skills, with ability to work well under pressure
• Basic knowledge of HR matters and procedures
• Basic experience and knowledge relating to maintenance and gardening
• An understanding of budget control and financial management and planning
• General office administration and management ability and excellent time management skills (ability to meet deadlines)
• Excellent written and spoken English skills and fluent in Afrikaans
• Honest person with high sense of integrity
• Strong leadership skills with a sense of ownership (accountability) and pride in work
• Well groomed, good personal hygiene & presentable with a friendly personality
• Strong work ethic, ability to work unsupervised, work flexible hours and extended hours
• Empathetic and compassionate personality
• Passionate about gardening and farm life
• Good interpersonal skills
• Self-motivation, enthusiasm, passion, and energy
• Excellent decision maker
• Methodical work ethic with a high regard for attention to detail
• Flexible attitude and willing to take on tasks as necessary
• Excellent organizational and administrative skills
• Physically fit, sober habits and in good health
• Realistic expectations of farm life
TASKS / RESPONSIBILITIES INCLUDE
• Office Administration/ General
o Financial reconciliations
o Manage office infrastructure i.e. internet, phones
o Compile, implement and review operational policies and procedures
o Reservations – handle enquiries, viewings, quotes, confirmations, Nightsbridge and diary
o Reception, check in and check out of guests
o Guest relations – liaise with clients and others suppliers to identify needs and ensure customer satisfaction
o Problem solving and being available in case of emergencies
o Guest documentation and signage
o Post departure guest communication
o Special projects i.e. manage special occasions
o Set in-room cleaning and guest preparation standards and procedures, train staff, check and manage
o Laundry – set standards and procedures, train staff, check and manage
o Inventory, stocktaking, stock control and purchasing of in-room and laundry items, amenities, cleaning products
o Manage maintenance and repairs/replacements of in-room and laundry items
o Set and manage performance standards
o Compile and manage staff task lists
o Actively set, implement and manage standards, policies and procedures to ensure a manicured facility and faultless guesthouse
o Oversee infrastructure ( non-municipal water, generator, septic tanks, refuge removal)
o Oversee general maintenance – gardens and buildings
o Manage garden service, garden maintenance plan, irrigation
o Manage and control inventories
o Special projects i.e. redecorating a room or developing a garden feature
o Proactively research, benchmark, recommend and implement opportunities to grow or better the business
o Manage, update and better website, social media, Instagram, listing sites
To apply please email the following
• a one-page cover letter stating why you wish to apply for this position, your remuneration expectations and your availability
• a head and shoulder photo
Please note we will only respond to those candidates who have the required experience and qualifications and meet the above requirements
NB! This job is now closed. You can apply for other jobs by uploading your CV.
