Guest Experience Manager

Recruiter:

HR Business Partners

Job Ref:

PTA000015/IP

Date posted:

Thursday, June 2, 2022

Location:

Middelburg, South Africa

Salary:

R40,000

SUMMARY:
A top Car Dealership in Witbank is looking for a Client Liaison Officer / Guest Experience Manager
key Objectives:
Ensure overall process adherence to deliver and sustain FGE SOPs
To drive the guest first approach amongst sales and service staff at the dealership at the dealership
Monitor all the guest experience metrics and Guest feedback channel and work directly with DP/GM/SM/Service Manager

JOB DESCRIPTION:

To insure the lifetime relationship engagement activities are being carried out
Ensure personalized reception by availability and continuous training of guest facing staff like Concierge, Reception, Security and Housekeeping staff
Ensure adherence to all management meetings of all sales and services
In liaison with the Sales and Service Manager lead, facilitate and coordinate continuous dealership training program
Manage and lead the 5S program at the dealership (Sales & Service) by dividing the responsibility amongst the team
Monitor all Guest related concerns for both Sales and service

Report to Dealer Principal, Relationship with Sales Manager, Service Manager and HR Manager

Professional: Bachelor Degree in Marketing, Sociology, Human Science
Minimum of 5 years experience in Guest facing / Guest satisfaction position
Hospitality experience would be strong advantage, such as hotel, high value retail

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

Cash Centre Supervisor
Location: Witbank
Salary: Market related
Cash Centre Supervisor
2 days ago

Supply Chain & Distribution Manager
Location: Middelburg
Salary:
A leading manufacturing organisation is seeking an experienced manager: Supply Chain & Distribution to take full accountability for distribution, warehousing, and supply chain coordination activities.This position is responsible for ensuring inventory accuracy, seamless distribution execution, cost control, stakeholder integration, and operational excellence across the value chain. The role re...
5 days ago

Area Manager
Location: Witbank
Salary:
A Vacancy exists for anâ¯Area manager in theâ¯Guarding Division based in Witbank. The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
16 days ago

Sales Consultant
Location: Middelburg
Salary: 180000
Job Title: Sales Consultant - Cleaning Location: Witbank/Middelburg - Mpumalanga Industry: Facilities & Cleaning Services Type: Full-Time / Environment: High-performance, people-centric, client-driven About the Role Our client is seeking a driven and results-oriented Sales Consultant to join their Cleaning Division based in Mpumalanga. This is a permanent positi...
17 days ago

Mining Automation Sales Manager
Location: Middelburg
Salary:
21 days ago

Catering Manager - Pretoria
Location: Bronkhorstspruit
Salary: R16,000 Monthly
Our client is seeking a catering manager for their Pretoria team.
23 days ago

Scaffold and Logistics Manager
Location: Bronkhorstspruit
Salary: 35000
A client of ours based in Pretoria is looking for an experienced and dedicated Scaffold and Logistics manager to oversee and manage all scaffold technicians within the organization. The ideal candidate should have strong leadership skills, excellent organizational abilities, and a solid understanding of scaffold technology. Apply now to be part of our dynamic team!
23 days ago

Contract Manager (Transalloys)
Location: Witbank
Salary:
A Vacancy exists for a Contract manager in the Mining Division based in Witbank, Transalloys The suitable candidate’s main responsibilities and duties include, but are not limited to, the following:
30 days ago

Brand Ambassador - Highveld, Witbank Mpumalanga
Location: Witbank
Salary:
68 days ago

Vehicle Sales Administrator
Location: Middelburg
Salary:
75 days ago

Guest Experience Manager

Similar jobs you might be interested in:

Create a free job alert for Guest Experience Manager in Middelburg

Jobseekers

Recruiter

General