SUMMARY:
Luxury 5* Hotel based in Dubai is looking for a Guest Experience Agent / Guest Service Ambassador.
The Guest Service Agent will be responsible for managing guest interactions from arrival to departure, handle tasks like check-ins/check-outs, assisting with reservations, and resolving complaints.
The ideal candidate will have customer service skills, pay attention to detail, able to multitask and the ability to handle stressful situations professionally.
POSITION INFO:
Duties:
Greet guests, assist with check-in and check-out, and provide information about hotel amenities and local attractions.
Address guest complaints and issues promptly and professionally, ensuring a positive experience.
Manage room bookings, take new reservations, and update existing ones.
Answer phone calls for internal and external guests and act as a central point of contact for various hotel departments.
Handle billing, balance floats, and perform other administrative tasks as needed.
Requirements:
Grade 12
A formal hospitality qualification
At least 2 – 4 years front office / guest relations experience in a 5* hotel
Excellent customer service and interpersonal skills
Detail-oriented and organized
Ability to multitask effectively
Proficiency with computer and reservation systems
Professional and calm demeanour, especially in stressful situations
Flexibility to work various shifts, including nights, weekends, and holidays
Package on offer:
Basic Salary: AED 5000/ USD 1300 + service charge
Other benefits provided: Accommodation (2 in 1), transportation, Meals, Medical insurance, Leave ticket & on boarding ticket
Note: Height standard from 170CM & above
