Group Risk Fund Administrator

Our client, a dynamic Specialist Group Risk Underwriter focusing on the provision of Group Life in South Africa is seeking to employ an Administrator – Group Risk.

JOB CONTEXT

Administration of business across difference products on difference licences (i.e.) Life

The positon is based in Johannesburg North.

The position requires liaising with internal service providers and being team focussed in an operational environment

KEY OUTPUTS

• Ensure accurate and timeous settlement of risk claims in accordance with processes, procedures, reinsurance treaties, administration agreements and service level agreements
• Preparing of claims experience data when required
• Ensure that scheme data is clean and accurate at all times, by performing regular validations and addressing non-conformities as soon as possible
• Ensure that standards are maintained in accordance with processes, procedures, reinsurance treaties, administration agreements and service level agreements
• Processing scheme installations in accordance with processes, procedures, reinsurance treaties, administration agreements and service level agreements
• Processing annual scheme revisions/renewals timeously, including identifying schemes for renewal, obtaining, and processing data, reconciling, and paying broker commission, issuing annual policy documents and policy schedules and renewal packs, in terms of business processes
• Reconciling monthly receipts by inspecting and checking data and updating scheme records, member records and underwriting, where applicable
• Preparing and issuing of invoices for annually paid schemes in accordance with processes and procedures
• Identifying schemes where premiums are outstanding, and issuing credit control letters in accordance with processes, procedures, reinsurance treaties, administration agreements and service level agreements
• Processing scheme terminations, recovers commission, outstanding premiums, and ensures termination provisions are adhered to
• Encode/add new entrants and movements on schemes by checking the rules for eligibility before coding data onto the computer system, and processing of underwriting, where applicable, issue benefit statements as per service level agreements on risk funds
• Preparing of conversion option quotes when required
• Preparing administration reports on risk funds for administration meetings, or for partner or Third Party Administration Meetings
• Deal with clients/brokers/Sales Consultants and internal specialist departments through correspondence, telephone, or e-mail
• Ensure that workflow system is maintained and always updated
• Assists management to control the costs of running the department by not abusing the use of company assets such as stationery and telephones, and by finding alternative methods which increase efficiencies or reduce costs
• Participates in various meetings and contributes to the discussions and decisions of the team and department from a servicing strategy perspective
• Maintain good relationships with all stakeholders
• Resolve queries and complaints
• To be involved with system testing

QUALIFICATIIONS AND EXPERIENCE

• Minimum Grade 12 Matric
• COP (IISA) an advantage
• Strong understanding of the financial services industry and a minimum of 2 years’ insurance experience
• Minimum of 2 years administration experience in a claims and policy administration environment

CUSTOMERS

• Group HR/Group IT, Admin, Sales, Actuaries, Claims Assessors/Finance/Policyholders/clients
• Insurers and re-assurers
• Service providers’ internal clients
• General Insurance Industry
• Legal Department

PERSONAL ATTRIBUTES

• Integrity
• Patience and Tolerance
• Able to work under pressure
• Reliable
• Achievement driven
• Result and Action orientated
• Ability to deal with stressful environment and situations
• Ability to work with and present to various stakeholders

SKILLS

• Analytical
• Organisational skills
• PC Skills (Work, Excel, Outlook)
• Excellent interpersonal skills
• Excellent Communication skills (Written and Verbal)
• Customer service Skills

Candidates must have worked in the Life Insurance Industry (Group Life) in a claims and policy administration

The rule is a full administration function – risk claims, scheme installations, renewals, reconciling monthly receipts, scheme terminations and Conversion options