Group Credit Manager

SUMMARY:
Reporting to the Group Financial Manager you will be required to lead and control the Credit Department ensuring that the team will deliver superior customer service and achieve specific goals and targets. This includes evaluating the performance of team members and the efficiency of processes.

POSITION INFO:

Minimum Qualifications, Experience and Skills

• Bachelor’s degree in the commercial field
• Credit management 3 certification
• 3 years experience in a credit management role
• 4-5 years previous working experience in a debt collection environment
• Knowledge of trade and commerce environment
• Bilingual in Afrikaans and English 
• Sound problem-solving skills
• Good communication skills – oral & written
• Conflict handling, negotiation & resolution skills
• Attention to detail
• Ability to stay calm & focused within a pressurized working environment
• Customer service orientated
• Assertive 
• Flexible and open towards change
• Supportive with a friendly disposition and a high level of integrity

Duties and Responsibilities

• Manage, monitor and report on the collections function within the team.
• Manage the data integrity of customer master files
• Ensure that the lead-time for new account applications are met.
• Ensure that agreed-to collections targets are met.
• Follow-up and sign off monthly journal reports
• Facilitate the correct application of credit policy.
• Manage the pending order process
• Actively monitor and improve customer service by following up on customer satisfaction
• Prepare and facilitate team meetings
• Conduct performance appraisals of team members.
• Participate in the appointment of team members.
• Maintain and encourage synergy with other departments

NB! This job is now closed. You can apply for other jobs by uploading your CV.