Group Bookings Travel Consultant

Group Bookings Travel Consultant.

MINIMUM REQUIREMENTS:

• Matric Certificate
• Tertiary Qualification in Hospitality and tourism not essential, but preferred.
• Minimum of 2 years’ experience in the same or similar position
• Level 2 minimum Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)

DUTIES & RESPONSIBILITIESS:

Product Knowledge

• Property Knowledge
  • Ensure property knowledge is distributed in organization
    • Property details obtained from Management – property, marketing, sales, directors
    • Ensure details updated/loaded on PMS
    • Communicated to relevant personnel

• Policies and Procedures
  • Ensure superior knowledge of all policies and procedures as below (but not limited to)
    • Child/Sharing policies
    • General reservation and booking terms & conditions – per product
    • Refund policy and procedure
    • Commission terms & conditions
    • Special offer terms
    • Sub Brands
    • Details/terms of sub-brands within the Village & Life portfolio
    • Superior product knowledge is vital
    • Product knowledge is a responsibility not a function

Management of Property Management System (PMS) - Opera

• Authorization of all staff on PMS
• Management and loading of rates accurately and with detail on PMS
• Management and loading of all properties on PMS accurately and with relevant details
• Assistance with all PMS details and accuracy

Management of specials and promotions :

• Special offer details (referred from Sales Director/Executives)
  • communicated accurately to reservations staff
  • manual record kept of all offers
• Accuracy and professionalism is vital
• Due to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precision

Special Requests – Accommodation

• Managing the leisure club data base
• Ensure the bookings for peak are followed up on and continuously monitored
• Management of all complimentary (educational, prize, voucher, staff) stays as per V&L guidelines and ensuring no opportunity costs
• Communication of upcoming educational stays to sales team and property management
• Allocation of all prizes and voucher numbers
• Management and assistance with all “directors friends” reservations
• Management and record keeping of all accommodation trade exchanges
• Management and record keeping of all accommodation barter agreements

Reservations Management

• Supervision of all Central Reservations staff, ensuring reservations are confirmed speedily, efficiently, correctly and in a friendly professional manner, ensuring all requests are met - ensuring maximum occupancy and sales.
  • Entering all relevant information of reservation on PMS with relevant and correct information
  • Communication of all provisional reservations made with correct details
  • Follow up and confirmation of all bookings ensuring payment, avoiding cancellations and no-shows
  • Utilizing special remarks option, ensuring guests needs and all requests are met and communicated to front office
  • To ensure VIP’s are identified and their presence communicated to all relevant departments (sales & front office)
• Assisting in developing and implementing reservations procedures and practices within the Village & Life group

Customer Relations

• Maintain a high standard of customer service and excellent communication skills
• Adopting a “can do” attitude with regards to customer enquiries
• Assist in investigating and resolving customer complaints

General Staff Management

• Schedule staff hours and assign duties to reservations staff
• Establish standards for personnel performance and customer service
• Recruitment of staff within agreed manplan
• Training of staff
• Prepare salaries/wages
• Maintain uniform/dress code standards
• Conduct performance appraisals
• Administer monthly tests
• Progressive discipline where applicable
• Maintain staff files

You will be expected to be available telephonically at all times and always have access to read and respond to your emails.

The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.