Group Aftersales Manager - Auto

 

Recruiter:

Platinum Engineering Recruitment Specialists

Job Ref:

YMH2812022

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
A large automotive company is seeking for a Group Aftersales Manager with an auto background to join their team!

JOB DESCRIPTION:

Group Aftersales Manager


Main Purpose of the Role:

  • Develop, Execute, and manage service and parts process to increase productivity and profitability of Aftersales at the Dealers

Internal Team Interaction:

  • Across business unit: Exchange of information

External Interaction:

  • Customers and end-users: exchange of information

Reports To:

  • Commercial and Dealer Support Manager

 

NO.

 

WHAT?

ACTIVITY

 

HOW?

TASKS TO BE EXECUTED

 

CRITICAL OUTCOMES REQUIREMENT

1.

 

 

 

 

 

Aftersales process
  • Develop and optimize support and service processes, tools, and systems.
  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.
  • Developing and implementing annual business plan for the aftersales department; and performing other tasks as needed.

 

On time and accurate

2.

 

 

 

 

 

Customer Satisfaction
  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Oversee all post-sales services provided to clients to ensure customer satisfaction

On time and accurate

3.

Warranty
  • Compile reports of claim status for Warranty claims
  • Reconcile claims processed against Authorisations issued.
  • Analyse Dealer claims for non-compliance.
  • Ensure claim submission timeously and accurately

 

Regularly and Accurate

4.

Housekeeping & safety
  • Maintain a clean working area
  • Ensure no damage to company assets
  • Ensure compliance with Health and Safety process and procedures.

 

Professional appearance of reception & Service area

 

 

 

 

 

CATEGORY*

REQUIREMENT DESCRIPTION

WEIGHT

Technical Acumen

 

 

 

 

Demonstrates product knowledge and numeric ability. Understands purpose of and ability to work with required systems. Methodical and exhibits attention to detail

3

Organisation of Work

 

Able to prioritise and plan work – allocation of stock items and required documentation.

2

Interpersonal Skill

 

 

 

 

Exhibits ability to relate to and work effectively with others. Communicates effectively verbally and in writing. Able to relate effectively with others through demonstrating knowledge, enthusiasm and integrity

2

Service focus

 

 

Display customer service ethic both internally and externally.

3

Problem-solving Skills

Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction

3

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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