Group Aftersales Manager - Auto

 

Recruiter:

Platinum Engineering Recruitment Specialists

Job Ref:

YMH2812022

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

Annual


SUMMARY:
A large automotive company is seeking for a Group Aftersales Manager with an auto background to join their team!

JOB DESCRIPTION:

Group Aftersales Manager


Main Purpose of the Role:

  • Develop, Execute, and manage service and parts process to increase productivity and profitability of Aftersales at the Dealers

Internal Team Interaction:

  • Across business unit: Exchange of information

External Interaction:

  • Customers and end-users: exchange of information

Reports To:

  • Commercial and Dealer Support Manager

 

NO.

 

WHAT?

ACTIVITY

 

HOW?

TASKS TO BE EXECUTED

 

CRITICAL OUTCOMES REQUIREMENT

1.

 

 

 

 

 

Aftersales process

  • Develop and optimize support and service processes, tools, and systems.
  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.
  • Developing and implementing annual business plan for the aftersales department; and performing other tasks as needed.

 

On time and accurate

2.

 

 

 

 

 

Customer Satisfaction

  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Oversee all post-sales services provided to clients to ensure customer satisfaction

On time and accurate

3.

Warranty

  • Compile reports of claim status for Warranty claims
  • Reconcile claims processed against Authorisations issued.
  • Analyse Dealer claims for non-compliance.
  • Ensure claim submission timeously and accurately

 

Regularly and Accurate

4.

Housekeeping & safety

  • Maintain a clean working area
  • Ensure no damage to company assets
  • Ensure compliance with Health and Safety process and procedures.

 

Professional appearance of reception & Service area

 

 

 

 

 

CATEGORY*

REQUIREMENT DESCRIPTION

WEIGHT

Technical Acumen

 

 

 

 

Demonstrates product knowledge and numeric ability. Understands purpose of and ability to work with required systems. Methodical and exhibits attention to detail

3

Organisation of Work

 

Able to prioritise and plan work – allocation of stock items and required documentation.

2

Interpersonal Skill

 

 

 

 

Exhibits ability to relate to and work effectively with others. Communicates effectively verbally and in writing. Able to relate effectively with others through demonstrating knowledge, enthusiasm and integrity

2

Service focus

 

 

Display customer service ethic both internally and externally.

3

Problem-solving Skills

Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction

3

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

CFO
Location: Johannesburg
Salary: R1.8 Annually
The Chief Financial Officer (based in Johannesburg) will be responsible for the full financial leadership of the business, acting as a strategic partner to the Managing Director and executive team. The role requires a commercially astute, hands-on CFO who can balance strong governance and compliance with operational agility, supporting growth, profitability, and brand excellence within the automot...
2 days ago


New & Pre-Owned Vehicle Sales Executives - Gauteng, Eastern Suburbs
Location: Johannesburg
Salary:
#DriveYourCareerForward by working for an up-and-coming and innovate automotive dealer group!  Our client, a leading and well-respected Dealer group is looking to employ talented and experienced individuals to fulfil the role of New & Pre-Owned Vehicle Sales Executives. As a Car Sales Executive, you'll serve as a brand ambassador, maximizing sales opportunities with an emphasis on pr...
49 days ago


Key Account Manager
Location: Johannesburg
Salary:
New role is available for a Key Account manager for our client in the commercial vehicle industry, based in Isando JHB.
3 days ago


After Sales Manager/Key Accounts Manager (OEM)
Location: Germiston, Gauteng
Salary: Annual CTC Salary
After Sales manager/Key Accounts manager
12 days ago


Fleet Manager
Location: Centurion
Salary:
13 days ago


After Sales Manager / Key Account Manager - OEM
Location: Germiston
Salary: R25 000 per month
Our client in the automotive Industry  in Germiston is looking for an After Sales manager, required to travel to dealerships across South Africa.
41 days ago


Key Account Manager Isando
Location: Isando
Salary:
Key Account managerIsando
17 days ago


Create a free job alert for Group Aftersales Manager - Auto in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions