Group Aftersales Manager - Auto

Recruiter:

Platinum Engineering Recruitment Specialists

Job Ref:

YMH2812022

Date posted:

Thursday, August 25, 2022

Location:

Johannesburg, South Africa

Salary:

Annual

SUMMARY:
A large automotive company is seeking for a Group Aftersales Manager with an auto background to join their team!

JOB DESCRIPTION:

Group Aftersales Manager

Main Purpose of the Role:

Develop, Execute, and manage service and parts process to increase productivity and profitability of Aftersales at the Dealers

Internal Team Interaction:

Across business unit: Exchange of information

External Interaction:

Customers and end-users: exchange of information

Reports To:

Commercial and Dealer Support Manager

NO.	WHAT? ACTIVITY	HOW? TASKS TO BE EXECUTED	CRITICAL OUTCOMES REQUIREMENT
1.	Aftersales process	Develop and optimize support and service processes, tools, and systems. Train, motivate, and lead after sales teams to achieve set objectives and targets Provide periodic reports to management on all after sales activities Ensure compliance with all general and company policies when carrying out job duties. Developing and implementing annual business plan for the aftersales department; and performing other tasks as needed.	On time and accurate
2.	Customer Satisfaction	Maintain contact with clients to obtain customer feedback regarding product/service quality Assist clients in resolving issues and complaints concerning purchased products or services Build and establish good work relationship with clients to facilitate increased patronage and revenue Monitor contract details to notify clients of pending expiration and help process renewal Organize promotional and marketing campaigns to create awareness and product publicity Supervise the operations of after sales teams to ensure set targets are met Develop and implement strategies effective for ensuring a satisfied clientele and increased returns. Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards Oversee all post-sales services provided to clients to ensure customer satisfaction	On time and accurate
3.	Warranty	Compile reports of claim status for Warranty claims Reconcile claims processed against Authorisations issued. Analyse Dealer claims for non-compliance. Ensure claim submission timeously and accurately	Regularly and Accurate
4.	Housekeeping & safety	Maintain a clean working area Ensure no damage to company assets Ensure compliance with Health and Safety process and procedures.	Professional appearance of reception & Service area

CATEGORY*	REQUIREMENT DESCRIPTION	WEIGHT
Technical Acumen	Demonstrates product knowledge and numeric ability. Understands purpose of and ability to work with required systems. Methodical and exhibits attention to detail	3
Organisation of Work	Able to prioritise and plan work – allocation of stock items and required documentation.	2
Interpersonal Skill	Exhibits ability to relate to and work effectively with others. Communicates effectively verbally and in writing. Able to relate effectively with others through demonstrating knowledge, enthusiasm and integrity	2
Service focus	Display customer service ethic both internally and externally.	3
Problem-solving Skills	Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction	3

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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