Group Aftersales Manager

 

Recruiter:

Platinum Engineering Recruitment Specialists

Job Ref:

YMH2182022

Date posted:

Friday, February 18, 2022

Location:

Johannesburg, South Africa

Salary:

Annual Salary


SUMMARY:
A large Automotive Company is looking for an experienced and qualified Group Aftersales Manager to join their team!

JOB DESCRIPTION:

Group Aftersales Manager

 

Main Purpose of the Role:

  • Develop, Execute, and manage service and parts process to increase productivity and profitability of Aftersales at the Dealers

Internal Team Interaction:

  • Across business unit: Exchange of information

External Interaction:

  • Customers and end-users: exchange of information

Reports To:

  • Commercial and Dealer Support Manager
 

 

NO.

 

WHAT?

ACTIVITY

 

HOW?

TASKS TO BE EXECUTED

 

CRITICAL OUTCOMES REQUIREMENT

1.

 

 

 

 

 

Aftersales process

  • Develop and optimize support and service processes, tools, and systems.
  • Train, motivate, and lead after sales teams to achieve set objectives and targets
  • Provide periodic reports to management on all after sales activities
  • Ensure compliance with all general and company policies when carrying out job duties.
  • Developing and implementing annual business plan for the aftersales department; and performing other tasks as needed.

 

On time and accurate

2.

 

 

 

 

 

Customer Satisfaction

  • Maintain contact with clients to obtain customer feedback regarding product/service quality
  • Assist clients in resolving issues and complaints concerning purchased products or services
  • Build and establish good work relationship with clients to facilitate increased patronage and revenue
  • Monitor contract details to notify clients of pending expiration and help process renewal
  • Organize promotional and marketing campaigns to create awareness and product publicity
  • Supervise the operations of after sales teams to ensure set targets are met
  • Develop and implement strategies effective for ensuring a satisfied clientele and increased returns.
  • Direct and coordinate the customer service operation of a team to ensure clients are tended appropriately in line with set customer service standards
  • Oversee all post-sales services provided to clients to ensure customer satisfaction

On time and accurate

3.

Warranty

  • Compile reports of claim status for Warranty claims
  • Reconcile claims processed against Authorisations issued.
  • Analyse Dealer claims for non-compliance.
  • Ensure claim submission timeously and accurately

 

Regularly and Accurate

4.

Housekeeping & safety

  • Maintain a clean working area
  • Ensure no damage to company assets
  • Ensure compliance with Health and Safety process and procedures.

 

Professional appearance of reception & Service area

 

 

 

 

 

COMPETENCIES

(Weight = 1 is desirable, 2 is necessary but can be developed on the job, 3 is essential)

CATEGORY*

REQUIREMENT DESCRIPTION

WEIGHT

Technical Acumen

 

 

 

 

Demonstrates product knowledge and numeric ability. Understands purpose of and ability to work with required systems. Methodical and exhibits attention to detail

3

Organisation of Work

 

Able to prioritise and plan work – allocation of stock items and required documentation.

2

Interpersonal Skill

 

 

 

 

Exhibits ability to relate to and work effectively with others. Communicates effectively verbally and in writing. Able to relate effectively with others through demonstrating knowledge, enthusiasm and integrity

2

Service focus

 

 

Display customer service ethic both internally and externally.

3

Problem-solving Skills

Able to develop and implement solutions necessary to ensure increased patronage and customer satisfaction

3

 

 

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Technical Advisor Agent
Location: Johannesburg
Salary: Monthly
NEW VACANCY!!Our Client in the Automotive industry has a new position available for a Technical Advisor Agent based in Isando
22 days ago


Pre-Owned Vehicle Sales Executive - Gauteng, Centurion
Location: Centurion
Salary:
Pre-Owned Vehicle Sales Executive - Gauteng, Centurion  #DriveYourCareerForward with a growing, forward thinking automotive group!We’re on the hunt for a dynamic and driven Pre-Owned Vehicle Sales Executive to join a respected dealer group.If you live and breathe cars, know how to close a deal, and are passionate about delivering exceptional customer service, this one’s for you. Y...
14 days ago


Warranty & Aftersales Administrator
Location: Johannesburg
Salary: Monthly
New Vacancy is available for our client in the automotive industry, for a Warranty and aftersales Administrator, based at their HQ in JHB Eastern Suburbs.
22 days ago


E-Commerce Manager
Location: Midrand
Salary:
Job Title: E-Commerce manager (Takealot Exposure)Location:  Midrand in JohannesburgRemuneration: Negotiable depending on qualification and work experienceOur client is looking for a commercially driven and analytical E-Commerce manager for their team in Midrand to lead and grow our online sales channels. This role is responsible for driving revenue growth, managing marketplace performanc...
4 days ago


Aftersales Manager
Location: Midrand
Salary:
4 days ago


Fleet Sales Executive
Location: Johannesburg
Salary: Market Related
Fleet Sales Executive in Johannesburg, Gauteng. Permanent role in the Automotive sector.
6 days ago


Aftersales Commercial & Truck Parts Sales Manager, Gauteng, Midrand/Olifantsfontein
Location: Midrand
Salary:
aftersales Commercial & Truck Parts Sales manager - Gauteng, Midrand / Olifantsfontein  #DriveYourCareerForward as a as a Commercial Vehicle Parts Sales manager within a leading aftermarket truck parts specialist supplying quality components across the commercial transport industry.Our client, a well-established automotive aftermarket parts specialist, is seeking a Commercial Vehicle &...
6 days ago


Customer Care Administrator/ Agent
Location: Johannesburg
Salary: Monthly
NEW VACANCY !!We are seeking a Customer Care Administrator/Agent to join our clients team. You will be responsible for providing exceptional customer service and support in the automotive sector. Based in Johannesburg, Gauteng
22 days ago


C&I Sales Manager
Location: Midrand
Salary:
62 days ago


Key Account Manager
Location: Johannesburg
Salary:
New role is available for a Key Account manager for our client in the commercial vehicle industry, based in Isando JHB.
22 days ago


Create a free job alert for Group Aftersales Manager in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions