Greek Customer Service Representative

SUMMARY:
Greek-speaking Customer Service & Sales Representative

POSITION INFO:

Your Role as CSSR 

-         Work for a prestigious airline brand on various work streams

-         Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages

-         Work on renowned airline reservations systems & handle outbound voice calls, written correspondence & other multimedia channels daily

-         Fully paid product and systems training provided

-         Daily interactions with international passengers with queries and compliments

-         Required to meet specific key performance indicators and meet expected client service levels

-         Demanding and time-sensitive call centre environment

-         Experience our multi-cultural work environment with colleagues from all over the world

Work type


1. Working hours: Permanent contract

a)      Operational hours (Mon-Fri) 07h00 – 18h00 including Weekends (08h00-17h00). EU daylight savings will apply.

b)       Rotational weekends and shifts; 40 hours per week.

*Shifts may be subject to change depending on client requirements.

1. Training

a)       2 weeks classroom/practical training

b)       2 weeks call centre integration

c)       Assessments will take place during training with pass mark of 85% required

1. Probation period: 4 months
2. Training & Probation at the offices – Work from office

a)       Remote / work from home consideration depends on individual performance at the Company’s sole discretion.

1. Salary: R15 833,33 per month

Requirements:

1. Native level fluency in Greek language:  Verbal & Written skills essential (Advanced/Fluency level)
2. Permanent residence permit or South African ID holders only
3. Flexibility to work shifts as above.  No weekends currently however this may be subject to change
4. Excellent customer service skills essential.  Experience in call centre or travel & tourism industry preferred.
5. Excellent Computer literacy & technical skills
6. Knowledge & experience on MS Office products & able to work on Windows-based operating systems.  Previous experience on travel reservations systems is beneficial.
7. Own transport
8. No criminal record.  Will be required to complete biometrics at the offices

NB! This job is now closed. You can apply for other jobs by uploading your CV.