SUMMARY:
The Grade C Controller will report to the Key Accounts Manager.
POSITION INFO:
Purpose of the Job:
The Grade C Controller will report to the Key Accounts Manager. The primary responsibility of the Grade C Controller is to ensure an efficient operation of the Control Room.
KEY RESPONSIBILITIES:
• Enforce the Company’s ‘Code of Conduct’
• Ensure that the Control Room is fully operational and efficient
• Handle and resolve Staff and Client Complaints
• Carry out duties and tasks as per the Site Job Description
• Ensure that the primary function of the Control Room is always upheld
• Must be able to multi-task from C.C.T.V. monitoring position to answering telephone calls in the Control Room
• Access Control Procedures to be followed
• Responsible for C.C.T.V Investigations
• Responsible for Report Writing Skills
MINIMUM REQUIREMENTS:
• PSIRA Grade C Registered
• Matric Certified
• Solid Computer Proficiency (Microsoft Word/Office)
• Valid Driver’s license (Code 08) will be advantageous
• 3 to 5 years of experience in the Security Industry
• 3 to 5 years of Control Room/C.C.T.V. Experience/ Call centre experience
• SAMAE (Surveillance and Monitoring will be advantageous)
• PAW (Personality and Work – Integrity Profiling)
• SASSETA (“Writing Reports and take statement” will be advantageous)
• ISASA / Craig Donald Training will be advantageous
• NKP Training will be advantageous
• A compulsory 20/20 vision certificate
• Experience in use of cathexis and SCADA Systems
• First Aid, Fire Fighting, Health and Safety REP training will be advantageous
• Knowledge of the Security Industry regulations including Operational and Client requirements
COMPETENCIES:
• Attention to detail
• Must be able to multi-task
• Ability to generate reports
• Excellent reporting skills
• Excellent verbal and written communication Skills
• Excellent telephone etiquette Skills
• Ability to effectively deal with Employees, Clients and Public
• Excellent People Skills
• Ability to exercise Discretion in Disclosing of Information
NB! This job is now closed. You can apply for other jobs by uploading your CV.
