SUMMARY:
This business is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single employee makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose our employees very carefully – they are the strength and the future of this company.
BRIEF
Global Concierge: A personal, bespoke global ‘access platform’ for direct, indirect guests and travel partners to provide a paid for bespoke service to guests travelling with the company in Africa and provide information, assist with Covid testing and make bookings for the company Africa beds. The service will include a pre-, during and post travel support ensuring guests and trade partners receive a bespoke and carefree travel experience. The in-country support service will operate seven days a week.
POSITION INFO:
KEY OUTPUTS
- Upholding the values of the company – Care of the people, Care of land and Care of the wildlife
- Calm and professional communication skills in order to service travel partners, direct and indirect guests
- Creative planning, designing of itineraries and in country support for guests
- Assisting the reservations process with a provisional holding of the company’s bed bookings together with a handover process to various partners should it be required
- Consistent and clear communication with trade partners, direct and indirect guests, sales teams, preferred supplier partners and colleagues where required
- Proactive selling of the company’s Africa products and services ensuring the best suitable safari
- Meets people and responds to a variety of situations with poise, patience, and discretion
- Must have patience, tact, a cheerful disposition and enthusiasm, as well as a willingness to serve
- Have a strong knowledge of the company and the regions and territories it operates
- An independent, curious and “can do it” nature
ADDITIONAL DUTIES
Attend and participate in continuing educational programs and training webinars
- Support and assist other departments and offices during leave cycles
QUALIFICATION REQUIRED
- High School Qualification, 3 year University/College Qualification advantageous
- 4 years Tour Operator Experience as a Travel Consultant with preference to individuals who haveworked in a bed management environment or a concierge service
KNOWLEDGE REQUIRED
- An in-depth knowledge of Operating Systems Advantageous (Tourplan, Maximizer, WETU, Zendesk, the company’s Guest Information System - training provided)
- Good destinations knowledge of South Africa, Southern and East Africa preferable
- A willingness and aptitude to learn
SKILLS REQUIRED
- Experience with multi-currency with an understanding of the principles of foreign currency
- Working in an orderly manner
- Must possess multi-tasking skills with constant interruptions
- Must readily resolve challenges to the satisfaction of guests and travel partners. If not able to resolve, take ownership to ensure it gets to the appropriate person/department for assistance
- Customer Service and Relationship focused
- Working under pressure
PERSONAL ATTRIBUTES
- An understanding of the constant changing working environment
- Diligent self-starter, with a high level of attention to detail
- Results focused, but willing to work with diverse personalities in a challenging environment
- Generate and maintain a positive momentum and high levels of productivity
- Maintain social, ethical, organisational and professional norm
- Keen willingness for ongoing personal development
- Excellent communicator
- Team player who works productively with wide range of people, including operating from a remote location
We reserve the right to not make an appointment.
Should you be interested in applying for this position, please email you CV and motivation to --------Please upload your CV here-------->
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