German Customer Support Representative (Call Centre Agent)

 

Recruiter:

People Dimension

Job Ref:

3381751483

Date posted:

Wednesday, July 13, 2022

Location:

Pretoria, South Africa


SUMMARY:
-

JOB DESCRIPTION:

Duties & Responsibilities

Client Relationship Management and Retention

  • Maintaining constructive contractor company relationships with a focus on client retention and solution utilization
  • Report on subscriber engagement, risks and health

 

 

Portfolio Growth

  • User needs identification
  • Product and solution functionality specification identification
  • Product and solution demonstrations and upselling e.g. Elevating contractor subscriptions, converting subscriptions to basic employer license, conducting functionality demonstrations.

 

Contractor Portfolio Management

  • Conducting contractor on-boarding and subscriptions
  • Provide user support on assigned contractors
  • Conduct subscription renewal liaison
  • Manage contractor status

 

Provide user support (In-bound)

  • Provide user support for in-bound queries and questions on the company's system
  • Provide basic administrative guidance and or referral to safety file administration partners

 

Telesales (Out-bound)

  • Conduct and or participate in telephonic canvassing on generic or new products and features to existing clients and new prospects

 

Compliance verification

  • Conduct document verifications (as and when required)

 

System administration

  • Complete all administrative data capturing on a daily basis (as required)
  • Maintain accurate client engagement records on in-bound and out-bound activities
  • Assist with invoice reconciliation on the billing system as required
  • Assist with language specific translation when required

 

Managerial Support

  • Management reporting on productivity
  • Assist with any additional reporting, report input or report generation (as required)
  • Attend and prepare for all individual and team engagements as scheduled by the manager
  • Assist with new team member orientation and training (as required)

Desired Experience & Qualification

Qualification

  • Grade 12 (South Africa) or any similar qualification
  • End-user application certification
  • Relevant first degree or diploma in any of the following fields HSE, Logistics, Experience

 

Previous support center experience

  • Performance reporting
  • Salesforce or another CRM tool Technical Skills
  • Excellent relevant international language proficiency
  • Customer Relationship Management
  • CW system user skills
  • End-user applications
  • Report writing skills
  • Sales skills
  • Call center skills (telephonic and chat)
  • Contractor management
  • Presentation skills
  • Document verification skills
  • Accreditation skills
  • Contractor or client onboarding skills

 

Knowledge

  • Health and Safety (basic understanding)
  • Contractor management (basic understanding)
  • Operational compliance standards e.g. ISO 9001, ISO 27001, ISO 45001
  • Customer jurisdiction compliance requirements
  • Target industry knowledge

 

Competencies

  • Analytical skills
  • Communication skills
  • Influencing skills
  • Business Acumen
  • Sales skills
  • Conflict management Attributes
  • Approachable
  • Responsive
  • Diligent
  • Detail oriented

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

Similar jobs you might be interested in:

German Speaking Bookkeeper to Trial Balance
Location: Johannesburg
Salary:
31 days ago


GERMAN Contact Centre Supervisor
Location: Johannesburg
Salary: Negotiable Monthly
german SPEAKING CONTACT CENTER - SUPERVISORVoice/Email/Chat/Help Desk/Content ModerationOur client is a dynamic platform connecting individuals and businesses through classified advertisements with a focus on user-friendly design and efficient communication. They ensure safe, reliable interactions by adhering to robust community guidelines and country-specific regulations. They foster a culture of...
14 days ago


Mechanical Design Engineer
Location: Pretoria
Salary:
Mechanical Design EngineerOur client, a leading company within the manufacturing industry, is seeking a highly skilled Mechanical Design Engineer to join their dynamic team in Silvertondale, Pretoria, Gauteng. The successful candidate will be responsible for the research, design, and development of products using Solid Edge, with a strong focus on sheet metal, welding, and surface finishing proces...
Today


Accountant
Location: Pretoria
Salary: 25000 Monthly
The Accountant will be responsible for managing the full accounting function, including payroll, SARS submissions, financial reporting, stock control, debt collection, and compliance. The role requires strong technical knowledge, attention to detail, and the ability to work proactively with both management and staff.
Today


Support Engineer (Proactive Services)
Location: South Africa
Salary: Negotiable
Reporting directly to the support Engineer Team Leader, this role focuses on delivering proactive monitoring and backup & recovery services for both contracted and non-contracted clients
Today


Senior Sales Administrator
Location: Johannesburg
Salary:
Today


Regional Tax Manager
Location: Johannesburg
Salary: 800 000 Annually
Group Tax Manager – ICT MultinationalAre you a seasoned tax professional looking to make an impact in a dynamic, multinational ICT environment? Our client, a leading global player in the ICT sector, is seeking a Group Tax Manager to join their finance team and drive tax strategy, compliance, and efficiency across multiple regions.This pivotal role will suit a technically strong, commercially...
1 day ago


Customer Service Experience Lead (Hospitality)
Location: Centurion
Salary: 60 000 Monthly
customer Service Experience Lead (Hospitality) CenturionR60 000 CTC Frequent national travel required
1 day ago


SUPPLY CHAIN COORDINATOR
Location: Johannesburg
Salary: R25 000
We are seeking a detail-oriented and proactive Supply Chain Coordinator to join our Clients growing team. In this role, you will play a crucial part in ensuring the smooth and efficient flow of goods and materials through our supply chain. You will work closely with suppliers, logistics partners, warehouse teams, and internal departments to coordinate orders, monitor inventory levels, and sup...
1 day ago


Facilities Services Manager (GCC Required) - Bedfordview
Location: Johannesburg
Salary: R900 000 Annually
Role PurposeThe Facilities Services Manager is responsible for overseeing the full technical component of commercial and retail facilities, including air conditioning, electrical systems, lifts, generators, and elevators. The role ensures smooth, efficient, and compliant operations, with accountability for budgeting, sustainability, staff management, and service provider performance.Key Responsibi...
1 day ago


Create a free job alert for German Customer Support Representative (Call Centre Agent) in Pretoria

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions

 

Jobseekers

Register your CV Search jobs CV writing

Recruiter

Advertise jobs Search the CV database

General

Disclaimer Terms and conditions Privacy policy Cookie policy POPIA manual Unsubscribe

© Copyright 2025 Job Placements. All Rights Reserved.