General Worker/Fitter

SUMMARY:
Our client based in Klerksdorp is looking for a General Worker/ Fitter to assist with removing and installing batteries to vehicles as well as ensure the charging of batteries are done correctly. The primary responsibility of a general worker is to assist fellow staff members where needed.

POSITION INFO:

Responsibilities

• Follow the “Opening Procedure”
• Assist in keeping the store clean and tidy
• Greet the customers in a friendly and professional manner and establish what each customer’s needs are
• Apply the “Battery Testing Procedure” provided to determine the state of the customer’s battery
• Once the results have been determined of the battery take further steps to solve the customer’s problem this will include other test such as the alternator and starter tests, if the battery is faulty follow the “Sales & Service Procedure” provided
• To complete the “Sales & Service Procedure” you will have to make use of the following skills
• Product Knowledge
• Pricing Knowledge
• Use of the “Battery Selection Guide” to provide the customer with the correct battery
• Apply the “Battery Fitment & Removal Procedure” to remove and install new battery
• Follow the “Battery Charging Procedure” where needed
• Build good customer service levels and business relationships
• Do customer deliveries/Call-Outs and collections of stock when needed
• Assisting with stock unloading and packing the store room
• Assisting with retuning scrap loading
• Report on customer product inquiries and make recommendations for improved sales
• Provide ideas to increase sales within the store
• Make suggestions on stock orders if necessary
• Resolve or escalate customer queries/complaints to the Store Manager
• When necessary follow the “Warranty Procedure” correctly
• Follow the “Closing Procedure”
• Keep updated with product knowledge

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