General Manager (Customer Care/Client Services)

SUMMARY:
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POSITION INFO:

Requirements:

• Grade 12
• Relevant 3 year qualification / degree (preferably in Business Management or similar)
• 10 years’ relevant experience in a corporate environment within the healthcare industry
• Experience in managing a customer care environment
• Strong customer-centric approach
• Excellent Communication skills – verbal and written
• Knowledge of the Medical Schemes, Healthcare Administration and Insurance industries
• Strong interpersonal skills and ability to build & maintain relationships

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Duties include, but are not limited to:

• Responsible for Customer Care strategy and improvement across the business with the aim of enhancing customer satisfaction
• Liaising and engaging with stakeholders across the business to drive increased Customer Care and implement procedures to quantifiably measure improvement in various areas
• Efficient management of the Client Services Department by providing adequate guidance, support, mentorship and management to the managers in this area
• This will include reporting responsibilities of managers in the client services unit
• Implement measures to increase efficiencies and effectively in the Client Services department – this will include an array of frontline and back office roles
• Remain abreast of developments in the industry at all times – in terms of legislation, products and customer interactions / services – by attending educational workshops and sessions, reviewing professional publications and literature, establishing and maintaining personal networks, benchmarking practices and similar measures
• Engage in regular meetings with various parties to enable achievement of the objectives of this role
• Prepare reports spanning all areas of responsibility by collecting, analyzing and interpreting information and data

Please note: Only shortlisted candidates will be contacted.

NB! This job is now closed. You can apply for other jobs by uploading your CV.