SUMMARY:
Duties & Responsibilities:
Her:
Guests Services:
Coordinate reservations, check-ins, and check-outs efficiently.
Foster a welcoming and friendly environment, ensuring guests feel comfortable and well taken care of
during their stay
Ensure high levels of customer satisfaction by consistently providing excellent service and addressing guests
concerns or complaints.
Arranging Bush delights, special occasions, special holidays etc.
Staff Management:
Supervise lodge staff members.
Create work schedules, assign tasks, and monitor staff performance to maintain high standards of service.
Arrange leave applications, gate passes, staff visitors.
Demonstrate the highest level of service excellence and professionalism as a role model for other staff
members Lead by Example
Financial Management:
Site inspections:
Meeting, greeting and hosting of all agents.
Orientation
Administrative Duties:
Overseeing of administrative duties.
Ensuring all financial data is correct and in order.
Monitor financial transactions
Lodge:
Ensure high levels of standards are kept at all times
Ordering and management of stock, consumables and all the assets of the lodge.
Him:
FGASA Level 2 Full Trails Guide
Daily Game drives and Bush walks
Hosting of guests
Gardens, property maintenance and upkeep
Basic Vehicle maintenance skills
All relevant maintenance to the property
POSITION INFO:
Desired Experience & Qualification
Qualifications
Her:
Hospitality Management Diploma or equivalent
Him:
FGASA Level 2 (NQF4) preferred
Full Trails
ARH competency
Skills
The successful candidates must have:
Her:
Minimum of 5 years lodge working experience. 4 or 5 * an advantage.
Strong leadership skills with the ability to motivate and inspire a diverse team.
Excellent operational experience encompassing every aspect of Lodge Management including HR, Admin,
Finance, FOH & Guest Experience and basic kitchen knowledge
Ability to receive instruction and follow thought as required.
Excellent organizational and multitasking abilities to manage multiple priorities effectively.
Outstanding interpersonal and communication skills to interact with guests, staff and external
stakeholders. Knowledge and experience of lodge operations, including front desk, kitchen/chef and
housekeeping. Proficiency in Outlook, Excel & Word.
Familiar with Nightsbridge Booking platform and Extranets.
Understanding of financial management principles and experience with budgeting and cost control.
Marketing and Social Media experience.
Attention to detail, problem-solving skills, and the ability to work under pressure.
Availability to work flexible hours as well as extra hours when required.
Lead by example very important.
Desire, drive, and experience to develop the lodge to its full potential.
Ability to operate independently.
Him:
FGASA NQ4 or Professional NDT Registered
Valid First Aid Certificate
Rifle Accreditations and ARH
Trails Guide qualification with VPDA
Astronomy knowledge advantageous
Off-road driving in 4x4 vehicles
Excellent operational experience encompassing every aspect of Lodge Management including Maintenance,
Guiding & Guest Experience
Knowledge and experience of gardens and maintenance.
Ability to operate independently.
