GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES

Recruiter:

SimGlobal Group (Pty) Ltd

Job Ref:

GCSSR01

Date posted:

Monday, December 5, 2022

Location:

CapeTown, South Africa

Salary:

200000

SUMMARY:
GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES

JOB DESCRIPTION:

Brief CSSR Job description

• Work for a prestigious airline brand on various work streams

• Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages

• Work on airline reservations systems & handle voice calls in English & German may include some written correspondence.

• Fully paid product and systems training provided.

• Daily interactions with international passengers with queries and compliments

• Required to meet specific key performance indicators and meet expected client service levels.

• Demanding and time-sensitive call centre environment

Requirements

• Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)

• Located in South Africa

• Permanent residence permit/ South African ID holders only

• Excellent Computer literacy & technical skills

• No criminal record.

• Flexibility to work shifts

• Previous customer service experience preferred

Employment terms and conditions

1. Remuneration: R200 000 CTC per annum

2. Full time, Permanent contract: 40 hours per week at 8-9 hours shifts per day

3. Operational hours: Mon - Fri between 9am and 7pm.

- Rotational shifts Mondays – Friday includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements.

- Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key)

4. Training: 7 weeks (Fully Paid).

5. Probation period: 4 months

6. Health insurance benefit (Paid for by the Company)

7. Work from office position, work from home to be considered after probationary period.

- Fibre internet connection or fixed stable ADSL line required at own cost. Must be fixed line internet. No Wireless connections accepted.

- UPS Solution required during load shedding (Inverters available for purchase via our office or own solution accepted).

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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GERMAN CUSTOMER SERVICE & SALES REPRESENTATIVES

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