What will you do?

• Perform outbound dialing on specified campaigns as contracted
• Handle online applications received via the website
• Contact interested clients and present the product to the client
• Achieve contracted performance targets
• Submit applications for fulfillment
• Maximize business opportunities
• Quality delivery /Recorded customer information
• Ensuring ongoing business relationships with clients

Qualification & experience

• Grade 12 qualification
• 2 years inbound/outbound experience in a call centre environment
• 1 year medical aid gap cover experience preferable
• Clear criminal and credit record

Knowledge and skills

• Good understanding of Financial Services Industry related legislation and regulation
• Fluent in both English and Afrikaans
• Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
• Willingness to work overtime

Personal qualities 

• Selling skills
• Computer literacy
• Communication skills
• Planning and organising
• Building and maintaining relationships
• Treating Customers Fairly
• Initiative
• Continuous learning
• Tenacity
• Decision making
• Problem solving

Core Competencies

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