Funeral Claims Consultant - Associate - (Life Insurance)

SUMMARY:
An Insurance company based in Sandton is looking for a permanent Associate Funeral Claims Consultant. We’re applying these same principles to life insurance cover to create products that better meet our clients’ needs.

POSITION INFO:

The purpose of this job is to track and process all new claims, chase requirements and general administration within claims business unit. You’ll have to keep your finger on the pulse of our internal service level agreement to make sure that we achieve the agreed targets and turnaround times.

You’ll work closely with members of the individual life teams, external stakeholders and may also be involved or interact with other internal teams to resolve a process or activity.

Duties include:

Self-administration and self-monitoring of workflow items according to agreed SLA per process.

Update pipeline tracker or any other system/database on a regular basis to ensure up to date client accounts

Assist with enhancing processes and activities

Processing forms, instructions, applications etc requested by customers for the processes that you participate in

Dealing with queries through to resolution internally and externally

Adherence to all quality standards set per process for the processes that you participate in

Ensure that processes are completed within the required SLA

Identifying and reporting on service failures and errors

Provide clients with the organisation''s service and product information when required

Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in

Ensuring that all correspondences are professional and in line with standards and protocols of the organisation

Adherence to the processing area''s processes and Activity Work Instructions

Adherence to organisations compliance processes and policies

Punctual follow-up and feedback on client’s queries

Ability to deal with complex work fast and accurately

Who’ll you report to:

You’ll be based within our Client Operations division at our Head office in Sandton, Johannesburg.

You’ll report to our Manager: Funeral Claims, who is accountable for all Funeral claim administration functions.

Your qualifications:

You must have passed Grade 12 / Matric with Maths Literacy NFS achievement level 3

University/ Technikon graduate or studying towards a degree or diploma having completed the 1st year of studies

Beneficial: NQF level 5 accreditation (broad based knowledge of applicable legislation, economic principles and financial service industry.)

Your experience:

Having worked in the administration position

Experience with funeral services claims

2 years working experience in capturing, policy administration of claims assessment role

Familiar with compliance processes and procedures in insurance industry

Familiar with business products, rules and workings

Knowledge of CRM systems

Your knowledge:

Entry level business and operational knowledge of insurance administrative processes

Good knowledge of the business administration platforms

Entry level knowledge of contact centre technologies and equipment

Entry level understanding of the business products

Your skills and character traits:

MS Office and PC literate

Team Player

Customer Champion

Able to take ownership and accountability

Able to multi-task

Excellent verbal and written communication skills

Able to operate effectively under pressure

Have an analytical mind and above average problem-solving techniques

Good time management skills

Proactive and innovative

Problem-solving skills

NB! This job is now closed. You can apply for other jobs by uploading your CV.