Fund Assessor - Client Services

SUMMARY:
Our client in the Motor Industry has an opportunity available for a Fund Assessor - Client Services, based in the Randburg area. This is an EE opportunity.

POSITION INFO:

Requirements:

• Matric or equivalent
• At least 1 year Fund Benefit processing/ assessment experience
• General knowledge of benefit funds
• Customer orientated behavior
• Computer literate – Microsoft, Outlook and Excel package (intermediate level)
• Call center experience
• Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management

Duties:

• Receives and logs new social benefit funds applications
• Validates the application details
• Verifies the payment of the benefit dueTransacts and effects payments to the establishment, member or service provided concerned
• Finalises all queries and complaints forwarded on by the Customer Service Agents
• Liaises with relevant parties to resolve complaints
• Ensures service levels and performance in customer administration is maintained in terms of the national Mibco Mission, Vision and Statements.

Please note should you not receive a response within 7 business days of applying, you may consider your application as unsuccessful. 

NB! This job is now closed. You can apply for other jobs by uploading your CV.