Front Office Manager

Location: South Africa, South Africa
Salary: Market related
Recruiter: HR Genie
Job Ref: CLFO
Summary: Front Office Manager

 

 

Job Description

Front Office Manager

Job Summary

Acting as the ‘face’ of the Hotel, ensuring that guests receive a heart-warming welcome. Coordinating all front office activities, reservations and guest services.

Minimum Experience and Qualification Required:

  • Matric
  • National Diploma in Hospitality Management or similar qualification beneficial
  • Excellent organizational skills
  • Computer literacy (Word & Excel)
  • Good organizational and multitasking abilities
  • Additional Foreign language (beneficial)
  • 3-5 years’ experience in a similar environment
  • Proven work experience as a Front desk manager or Reception manager
  • Good knowledge of OPERA hotel management system
  • Proficiency in English (oral and written)
  • Good knowledge of MS Office, particularly Excel and Word

Key Performance Objectives:

  • Supervise and control all Front of House areas to the standards laid down by the Company, maximizing revenues and profits to agreed budgetary limits,
  • Ensuring that all duties and responsibilities carried out in Front Office are in line with the Front Office SOP and this is always adhered to,
  • Ensuring that check-in procedures are strictly adhered to,
  • Ensuring effective liaison between reservations and front office staff,
  • Ensuring that all charges are correctly entered on the guest's bill and that this is always up to date,
  • To carry out or ensure that regular On-the-Job training is taking place to agreed standards,
  • To act as Duty Manager when required,
  • Ensuring accurate and timeous submission of all reports and administrative work,
  • To prepare and submit on the required format annual budgetary information as required,
  • To monitor trends within the industry and make suggestions how these could be implemented,
  • Train, supervise and support office staff, including receptionists and duty managers,
  • Schedule shifts,
  • Ensure timely and accurate guest service,
  • Ensuring the front desk provides a professional and friendly service for guests,
  • Dealing with guests, including handling complaints when they come to the desk,
  • Troubleshooting emergencies, and Liaising with other departments Monitor bar results.

If you feel you are suitable please reply with your CV, a recent head shot photo of you + 3 contactable references.

 

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