Front Line Support

SUMMARY:
Front Line Support

POSITION INFO:

Our client, a Fintech Company in the Logistics Industry is currently looking for a Developer to join their team.

Duties and Responsibilities;

*To provide front-line support to operations as a bridge between core IT department functions and the needs of the business. This will require an intimate knowledge of bespoke systems and be the custodian of a knowledge base to streamline problem resolution.

*  Undertake operational IT support tasks as directed by Line Manager.
*  Receiving, logging, and management of incidents applicable to front-line support.
*  Triage and resolution of incidents.
*  Appropriate escalation of issues to the Back-line support team or the on-call engineer.
*  Ownership of customer issues and follow up on the status of issues on behalf of the customer and communicate progress in a timely manner.
*  Ensure customer Service Level Agreements (SLAs) are met.
*  To maintain a high degree of availability and presence of mind under pressure.
*  Investigate system or data anomalies to pin-point source operational systems issues.
*  Maintain a knowledge base to assist with the continual improvement of problem resolution timelines.
*  Provide stand-by assistance after hours as is dictated by the after-hours support schedule.
*  Provide support and input into both the development/design and prioritizing according to ROI of all new software and hardware development by the IT Manager as required for both new and existing products and services/integration.
*  Monitor, manage and ensure utilization, care, and uptime of all software and hardware within your function of responsibility.
*  Customer service/support experience in a similar role.
*  Experience of Microsoft Windows and Linux operating systems.
*  Desirable Experience of call logging systems.
*  A self-motivated achiever who gains satisfaction from providing excellent customer service.
*  Demonstrated effectiveness in all the areas outlined in the roles and responsibilities.

KEY SKILLS

*  Integrity and Honesty is non-negotiable.
*  Reliability and dependability.
*  Customer service focus.
*  Good interpersonal and communication skills.
*  Strong work ethic.
*  Fast learner.

QUALIFICATIONS

*  Martic.<br>
*  Applicable degree/diploma in Computer Science, Information Technology, or equivalent or studying towards one.
*  Additional applicable certifications will be advantageous.
*  SQL and read C# code.

NB! This job is now closed. You can apply for other jobs by uploading your CV.