Fraud Solutions Consultant

 

Recruiter:

Energy At Work

Job Ref:

1372935360

Date posted:

Wednesday, November 9, 2022

Location:

Johannesburg, South Africa


SUMMARY:
-

JOB DESCRIPTION:

One of the leading Financial Services organizations is seeking to appoint 10 Fraud Solutions Consultants to provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimize fraud losses. Ensure the efficient and effective control over financial activities, Regulatory Reporting and Associations Compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

Job Description

Accountability: Operations Management (65%)

    • Screening incoming fraud alerts against known fraud indicators and other risk factors.
    • Using telephonic interviewing techniques, in order to determine risk.
    • Where fraud is confirmed block the channel to prevent further transactions and losses.
    • Record actions taken on fraud systems and relevant banking systems.
    • For customers not contactable, analyze/evaluate the information at hand, make a decision to block the account as per policy and procedure.
    • Investigate suspicious accounts received from Product business.
    • Provide superior customer service to customers through various contacts made during the course of work performed.
    • Communicate new fraud trends to team Leaders and Managers for further action.
    • Investigation of fraud incidents and collection of evidence and case development.
    • Properly documenting and maintaining chain of custody for evidence.

Accountability: Change management (10%)

    • Assist in enhancing operating systems for optimal results.
    • Deliver professional communication and foster awareness regarding financial crime and fraud trends
    • Act as the Subject Matter Expert on the content of the procedures, processes and investigation methodologies in the business.
    • Participate in change meetings to contribute to new process designs.
    • Take over processes when projects become business as usual (BAU)

Accountability: Risk and Control (15%)

    • Take accountability for all risk events and the delivery of specified and agreed upon controls.
    • Reporting of a risk and controls that ensures compliance.
    • Keep abreast with compliance and regulatory requirements and liaise with all relevant stakeholders internally and externally in the organization to accurately execute and adhere to the rules and regulations.
    • Whilst executing maintain an effective Quality Assurance environment

Accountability: Stakeholder Management (10%)

    • Work closely and collaboratively with the members of the Investigations Units within the bank and other financial institutions.
    • Develop and enhance networks and build relationships to align the team objectives with business partners within the organization as well as strategic stakeholders.
    • Maintain a high level of professionalism in stakeholder interactions, including written and verbal communications, based on sound knowledge of processes and procedures, schemes and understanding of relevant regulatory requirements.
    • Support the person in the area responsible for service level agreement by providing input on the operational reporting requirements from the business.

Minimum Requirements: 

NQF 6 Qualification in studies such as:

  • ACFE qualification
  • Criminal Justice
  • Risk Management
  • Fraud or Forensics investigations

A minimum of 1 year Fraud or Forensics experience is preferred.

Relevant Business or Risk related bachelor's degree will be advantageous

Or

Business or Risk related Bachelor's Degree (NQF7)

e.g. Bachelor of Commerce

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Junior Internal Auditor
Location: Johannesburg
Salary: 250000 Annually
Opportunity: Junior Internal Auditor
3 days ago


Model Validation Analyst
Location: Johannesburg
Salary: Market Related
Are you a skilled model validation or decision science professional ready to elevate your career? Join one of South Africa’s most innovative financial institutions and contribute to building a system that’s simple, accessible, and transformative.
19 days ago


DESIGN ENGINEER – HVAC (EAST RAND)
Location: Johannesburg
Salary:
The Design Engineer is responsible for the technical design, sizing, and documentation of compressor systems, coils, and HVAC products. Working closely with Sales, this role ensures that all proposed heat-exchanger solutions are accurate, cost-effective, and compliant with customer requirements and industry standards.
28 days ago


Internal Auditor Isando
Location: Isando
Salary:
Internal AuditorIsando
17 days ago


INTERNAL SALES REPRESENTATIVE – INDUSTRIAL AUTOMATION & INSTRUMENTATION (RANDBURG)
Location: Johannesburg
Salary:
We are seeking an Internal Sales Representative who is skilled in providing exceptional sales service and technical support for our products. The ideal candidate should be an all-rounder, capable of working independently in a fast-paced environment and fitting seamlessly into our company culture.
19 days ago


Recruitment Consultant
Location: Pretoria
Salary:
Recruitment consultantBuild a High-Impact Career with Network RecruitmentAt Network Recruitment, performance is recognised, growth is intentional, and success is earned. As part of a well-established JSE-listed group, we partner with some of South Africa’s leading organisations to deliver specialist recruitment solutions — and we’re expanding our team with driven professionals wh...
2 days ago


Credit Investment Portfolio Manager
Location: Johannesburg
Salary:
We are seeking a highly skilled and motivated professional to join a dynamic team focused on structuring and executing innovative solutions in the distressed credit space. This is an exceptional opportunity to work on complex transactions, manage credit portfolios, and contribute to strategic investment decisions across a diverse range of assets.
2 days ago


Sales assistant
Location: Pretoria
Salary: Weekly
Sales assistant
2 days ago


Senior Accountant
Location: Johannesburg
Salary: 800000 Annually
Senior Accountant CA(SA) – Drive Financial Excellence and Strategic InsightYou’re not just an accountant — you’re a trusted advisor and a key driver of financial integrity. With your technical expertise, analytical mindset, and commitment to precision, you understand that accurate financial information is the cornerstone of sound business decisions and sustainable growth.
5 days ago


Financial Director South Africa
Location: Johannesburg
Salary:
Take on a high-impact Financial Director role within a global marketing organisation—while enjoying the freedom of a 100% remote working environment. If you're a commercially minded CA(SA) who excels in dynamic, creative, and client-focused settings, this is a rare opportunity to lead the full finance function from anywhere in South Africa.
5 days ago


Create a free job alert for Fraud Solutions Consultant in Johannesburg

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions