Fraud Risk Team Leader / Supervisor / 2IC (Online fraud/Credit card fraud/application fraud/account takeover/identity theft))

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

2699611918

Date posted:

Friday, August 27, 2021

Location:

Johannesburg, South Africa

SUMMARY:
-

POSITION INFO:

We are seeking an exceptional and born leader to work as a Fraud Risk Operations Team Leader at a leading bank.

Involved with team mentoring and driving them to perform

Continuous improvement of systems

Risk management

Driving customer satisfaction

Attend to fraud disputes

Quality audits and reconciliations of team

Report drafting

Attend to overtime calculations and management of team

Recruitment of team

Involved with solution designs for User Acceptance Testing

Manage online fraud, application fraud and card fraud matters

Must have:

Overtime when needed

Shift work - 24/7

Excellent English communication

Analytical

Problem solver

Hardworking

Target driven

Energetic

Project management skills

Attention to detail

Resilient

Stern

Customer orientated

Root cause analysis skills

Matric

Clear criminal and credit record

Must have a completed degree - Risk / BCom / Banking / financial qualification and NQF Level 5 fraud and forensic / fraud management qualification

No less than 2 years'' management / team leader / supervisor experience in fraud operations and risk management

Must have a proven track record of success in fraud environment

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