Fraud Operations Team Leader

 

Recruiter:

Isilumko Staffing (JHB)

Job Ref:

1362208593

Date posted:

Thursday, August 26, 2021

Location:

Johannesburg, South Africa


SUMMARY:
-

POSITION INFO:

To manage a team on the day to day Fraud Operations

Ensure management of card fraud on VRM focusing on alert management

Ensure management of Online Fraud on Actimise on alert management

Endure management of Application Fraud on SAFPS

Management of all Fraud disputes and liaise with the Fraud investigators

Lead, mentor. coach and develop team members

Continuously improving processes and systems to reduce load and improve client experience

Drive and monitor team performance 

Conduct quality audit

Responsible for performance management and IR policy

 



 


 

 

 

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