Fraud Agent

SUMMARY:
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POSITION INFO:

Leading Banking concern is seeking 2x Fraud Agents on a 6 month fixed term contract.

To ensure that all Fraud Monitoring alerts on the fraud monitoring systems are actioned
promptly in a 24/7 shifted environment to detect and prevent potential fraudulent and/or
suspicious activity on accounts at an early stage to minimise losses the
Bank or its clients as well as taking inbounds calls from clients who want to report
fraudulent activity on the accounts.

Experience Required:
• Good product knowledge of different banking products and services.
• At least 2 to 3 years working experience in the Fraud Risk environment, especially
Call Centre and shifted environment.
• Good communication skills.
• Ability to work under pressure and complete assignments within deadlines.
• Ability to use initiative to solve problems and issues.
• Lateral thinking abilities.
• Team player
• Time Management
• Assertiveness skills
• Ability to be self-managed without being micromanaged
• Conflict management
Qualification/s Required:
• Matric
• Relevant diplomas, certificates or completed training courses in Fraud Risk
Management

NB! This job is now closed. You can apply for other jobs by uploading your CV.