Fraud Agent

SUMMARY:
Banking Fraud Agent

POSITION INFO:

FRAUD AGENT

R16000

SANDTON

Contract  position. Grade 12 required with 2-3 years Fraud Risk experience within a call centre environment in the Banking industry. Position involves shift work. Candidate must be well spoken, able to effectively assist clients and able to cope in a busy environment. Position involves actioning fraud alerts and detecting possible fraud. Assist clients who report account fraud. Acquiring fraud experience preferred. Candidate must be well organized, able to handle confidentiality and deal professionally with stakeholders.

Responsibilities:

•  Carefully analyse alerts flagged on the fraud monitoring systems and confirm the validity of suspicious transactions and/or activity with customers in order to detect and prevent fraud at an early stage. (this includes all fraud types).
• All alerts in the fraud monitoring system must be actioned promptly, daily.
• Loading security blocks in cases where suspicious transactions or activity cannot be confirmed with customers and making clear notes on the fraud monitoring and case management systems for record and audit purposes.
• Ensure that inbound calls from clients who want to dispute or report fraudulent activity on their accounts are answered promptly and that the agreed SLA and call abandonment rate is always within agreed service levels.
• Ensure that Fraud incidents are registered on the case management system with accurate and as much as possible information obtained from the client with regards to the incident.
• Ensure that laid down procedures are always followed.

NB! This job is now closed. You can apply for other jobs by uploading your CV.