Franchise Operations Manager (JB1419)

Franchise Operations Manager (JB1419)
Mthatha, Eastern Cape
Market Related depending on experience.
Benefits include Pension fund and onsite accommodation

Our client, a well-established and busy restaurant, is seeking the assistance of an Operations Manager to manage the business to maximize profitability, maintain operational standards, ensure excellent customer service and compliance with OHS Act.

Minimum Requirements:

Matric or equivalent

Fluency in English, Xhosa will be advantageous

Computer knowledge

Previous experience within a franchise environment essential

Minimum of 8 years’ experience in a restaurant environment

Minimum of 3 years’ experience in the role of a restaurant Manager

Extensive computer experience and proficiency with MS Office, Excel, Word, Outlook

Pilot – proficient in all aspects of the system

Experience with hospitality-related computer software systems

Experience in hospitality industry standards and procedures

Experience with financial reporting, and monitoring performance against budgets

Responsibilities

Execute daily tasks and work instructions according to relevant procedures and instructions

Achieve and or exceed all financial budgets

Comply with all relevant management reporting processes

Manage all the financial procedures of the restaurant

Manage the restaurants stock levels to required standards

Control and manage food costs and ensure that stipulated costs of sales are achieved

Ensure agreed upon budgets are achieved

Ensure all operational standards are implemented in the restaurant as required by Franchisor

Comply with all relevant checklists and evaluations as set out by Franchisor & Owner

Ensure excellent customer service

Manage and ensure proper maintenance and cleanliness of all restaurant facilities

Ensure knowledge of restaurant policies and services.

All front office activities are effectively coordinated and resolve customer complaints and problems

Manage staff’s time and attendance

Manage staff’s performance standards & adhere to company timeframes for performance management

Achieve required training standards and targets

Manage the recruitment process for all vacancies that arise

Ensure adherence to the company’s disciplinary code and procedures

Submit all related salary information to Payroll Administrator on or before deadline dates

Comply with Franchisor’s & Government health &safety requirements

Ensure appointed Health & Safety Officer complies with all safety standards and regulations

Perform all duties, within your vocational abilities, as requested

Carry out any other ad hoc duties as and when required by management

Ensure high-quality standards of work are adhered to at all times

All the above responsibilities are performed according to the Brand’s Operational Standards

Candidates willing to relocate will be considered