First Line SUpport Technician

Recruiter:

NETWORK IT BRUMA

Job Ref:

ITE002951/JLe

Date posted:

Sunday, January 17, 2021

Location:

Johannesburg, South Africa

Salary:

212000

SUMMARY:
Working for a well-established retail Sector organization, you will act as the central point of contact between the customer and the IT Service Management. You will receive all IT incidents and requires arriving in to the Service Desk and where possible attempt to provide 1st time resolution / 1st line support. You will escalate more complex IT issues to the 3rd party service provider.

POSITION INFO:

Working for a well-established retail Sector organisation, you will act as the central point of contact between the customer and the IT Service Management. You will receive all IT incidents and requires arriving in to the Service Desk and where possible attempt to provide 1st time resolution / 1st line support. You will escalate more complex IT issues up to 2nd line level.

Main responsibilities:

Interpret customer requirements and provide advice and support on potential solutions to resolve (fix) I.T related issues as they arise.
Provide first line I.T support (Fix) to end users.
Plan and support the delivery of agreed work programmes
To assist in the provision of an effective support desk service across the organisation
To receive and record all calls from customers and deal directly with requests and complaints and escalate problems in accordance with established procedures
Ensure users are informed on status and progress of incidents logged with the service desk and ensure that routine tasks needed to meet user requirements are undertaken correctly and on time
To liaise with the relevant technical teams as required ensuring calls from customers are escalated as appropriate in accordance with service level agreements.
Assisting with Point of sale queries
Computer software updates

Minimal requirements

Grade 12
Related qualification
± 2 Years related experience
Experience with POS, Azure, Cloud and Microsoft 365

Apply now!

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If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Jeanel Lenders

Senior Recruitment Consultant

012 -----

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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