Fine Dining Restaurant Supervisor

SUMMARY:

Black Salt Restaurant is recruiting an experienced Fine Dining Restaurant Supervisor – based in Sandton.

POSITION INFO:

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined action.

Description:

Restaurant supervisors oversee all restaurant operations to ensure that restaurants run smoothly. They train and supervise restaurant staff, ensure compliance with food health and safety regulations, and resolve customer complaints.

Responsibilities:

• Assist in the managing of Restaurant as required, ensuring the smooth running of the events, taking full advantage to maximize revenue potential and ensure guest satisfaction, in compliance with the company policies and procedures.
• Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Responsible for certain reporting deadlines.
• Monitoring and controlling of various operating equipment, standards and inventories.
• Monitoring and controlling food and beverage stock.
• Assist & maintain an efficient administration system within the department.
• Assist with restaurant reservations as and when required.
• Communicate with guests on a regular basis throughout service, with other employees, and/or departments to ensure guest needs are met.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Responsible for overseeing food preparations and the timely delivery of food and drink orders.
• Overseeing inventory, including food and beverages, supplies and other outlet equipment.
• Oversee all front and back of the house outlet operations and act as the contact point between front of the house and back of house staff.
• Ensure that front of house and back of house areas (including preparation, service areas and stores) are kept clean and items are correctly stored.
• Manage the service staff by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Assist with stock counts as and when required.
• Operate POS (point of sale) and maintain security of the system.
• To participate in all daily, 10, 20 and 30 day stock takes
• Take initiative in being creative in creating new concepts which will drive revenue for the Restaurant as well as create exposure for the restaurant

Requirements:

• Diploma / Degree from a reputable hotel school - advantageous.
• Must have 2 years F&B supervisory management experience in an upmarket/fine dining restaurant environment.
• Good communication and interpersonal skills.
• Knowledge of silverware – advantageous.
• Practical fine dining experience
• Good Excellent food and beverage product knowledge.
• Excellent time management skills
• Fully proficient in English – both written and spoken
• Immaculate appearance
• Working knowledge of general restaurant operations and food and beverage service.
• A strong grasp of operational systems and computer literacy in Microsoft Excel and Word.

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the JHB Area.

NB! This job is now closed. You can apply for other jobs by uploading your CV.