Financial Planning Partner Assistant

Our client in the Financial Industry, based in Johannesburg, is currently looking to employ a Financial Planning Partner Assistant.

An awesome career opportunity awaits.

Purpose of role:

The Partner Assistant is required to support the Financial Planning Partners in providing high levels of client services to our clients, as well as to the Region as a whole.

The incumbent takes responsibility for overseeing the administrative, operations and client services support to the Financial Planning Partner and is the liaison person between the practice and the regional office / head office.

Requirements:

• Qualification in investments/financial planning/business management would be an advantage.
• 3-4 years’ experience in a client services environment.
• 10 years’ experience in the financial services industry.
• Knowledge of the Financial Services Industry.
• FAIS and FICA knowledge.
• This role requires an ambitious graduate professional who is ‘hungry’ and ambitious for a career in the financial planning industry – either specializing in client services or financial planning.

Responsibilities:

Client Services:

• Implementation of the client services experience, as defined by the Head of Client Services.
• Take full responsibility for the implementation of administrative processes and controls in regions (including all transactions, queries, reporting etc).
• Liaison between Financial Planner Partner and product providers.
• Will be required to follow the formal complaint resolution process.

Operational Support:

• Administration relating to client transfer and new business transactions.
• Collation of all clients related information and preparation of documentation for engagement between Financial Planning Partner and client.
• Preparation of client portfolio’s using Astute and / or product provider information.
• Capturing of client demographic data on relevant client management tool i.e. spotlight to create client records.
• Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist.
• Checking of new business documentation to ensure completeness and accuracy in alignment to the client file checklist.
• Submission of intermediary appointment notes to relevant product providers.
• Monitoring the submission of intermediary appointment notes to ensure amendments are made, clients are moved to the licence group and that ongoing fees are received.
• Submission of new business application(s), together with supporting documentation to relevant product providers.
• Monitoring the underwriting and acceptance of new business transactions
• Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are accepted speedily.
• Upload scanned copies of all documentation into SharePoint (including relevant client file checklist).
• Liaise with product providers regarding commissions / fees to be paid to the Financial Planning Partner.
• Distribute communication to clients as stipulated in the client management plan.
• Distribute communication to clients as requested by the Financial Planning Partner.
• Providing an ongoing service and maintenance support function to the Financial Planning Partner and his / her clients.
• Attend to all technology issues experienced by the Financial Planning Partner and facilitate the solution -liaison with support desk etc.
• Submit orders for stationery, business cards, marketing brochures, client folders etc. to the Operations Support Manager timeously to avoid running out of stock.
• Maintain an accurate diary system.
• Ensure proper record keeping in line with business rules and where relevant, legislation.

Marketing Support:

• Regional event assistance and organisation of smaller client events -booking venues, RSVP management, event management etc.
• Representing the Financial Planning Partner at client events.
• Representing the business at client events where required.

Office Management:

• Support the Partnership Director with general office management tasks including reception, facilities, diary management, stationery management etc.

Please note should you not receive a response within two weeks of applying please consider your application unsuccessful.