Field service Technician

SUMMARY:
Our client based in Centurion is looking for a Field Service Technician to be responsible for executing technical services at customer sites. Providing feedback on customer satisfaction, technology / equipment / service performance and production improvement activities relating to Market Area

POSITION INFO:

Qualification

• Matric (Grade 12)
• Diploma/Degree in Instrumentation/Electrical Engineering  
• Background in mining, metals or metallurgical processing
• Knowledge of Company Filter technology (Advantage)

Competencies

• Proven troubleshooting skills
• Ability to deliver technical reports, training, presentations as required with a high degree of professionalism
• Ability to work independently in a high pressure environment
• High level communication skills – English fluency
• Ability to work as part of a team and foster a team approach to customer service, while sharing market area service responsibilities with other Engineers and Technicians
• Ability to share responsibility in building long term customer relationship
• Reliable, ethical and professional
• Flexibility to travel up to 75% of time is a must

Responsibilities

• Delivering technical services at customer sites
• Basic customer problem-solving, providing operation and maintenance instructions to customers
• Service contract site visits - repair work; technical inspections and recommendations at site; preventive maintenance work at site
• Local installation and start-up support of pre-assembled products  
• Providing specific technical discipline work at site
• Identifying sales leads and promoting services offering
• Train customers on basic operation and maintenance
• Deliver site reports, time sheets and travel expenses reports after all jobs performed Ensure proper fulfilment of all QEHS rules and regulations of Company and the customer
• Perform safety inspection at workplace prior to start the job
• Perform or participate in job safety analysis (JSA) for any specific job at site
• Correct usage of PPE
• Reporting any unsafe condition at sit

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