Field Service Technician

Perform maintenance and repairs on earthmoving equipment as per client and company request.
Minimum Qualifications
Certificate: Diesel Mechanic OR Certificate: Earthmoving Equipment Mechanic
Minimum Experience
Mining equipment or mining industry: 5 years

Roles and Responsibilities include inter alia:
Maintenance and Repair
Fault finding; Conduct advanced hydraulic fault finding.
Support Service
Provide technical support and advice to clients; Provide assistance to Mechanics; Assist with compilation of parts list.
Mechanical duties
Inspect and repair machines and components according to Hitachi standards and procedures and within agreed timeframe; conduct necessary fault finding to identify the problem and take necessary corrective action.
Engineering processes
Process completed according to acceptable engineering processes; Inspect final product to ensure correlation with standards and procedures.
Customer relations
Develop and maintain sound relations with customers; Resolve customer queries timely and accurately.
Quality Assurance: Conduct evaluation on processes to ensure quality assurance and implement remedial actions if and where necessary to address non-conformance.
Health and Safety
Adhere to all applicable safety, health and environmental practices and procedures to ensure compliance at all times; Address all unsafe practices/ potential hazardous situations, rectify and report to relevant stakeholder; Promote safety culture and awareness amongst fellow employees on ongoing basis; Ensure vehicle meet required safety standards; Equipment is maintained at all times and defects reported to relevant manager.
Good Housekeeping
Ensure workshop is clean at all times; Ensure all equipment and tools are cleaned after use and stored; Maintain field service vehicles at all times according to standards and procedures.
People management
Conduct on the job training and development of sub-ordinates. Customer service and effective communication with professional conduct when liaising with customers.

Driving Licenses
Code B; Motor vehicle licence
Production Licenses
Haul Truck; Excavator; Front End Loader
System Skills
Microsoft Office; Global E