Field Service Technician

SUMMARY:
-

POSITION INFO:

We are seeking a qualified Field Service Technician with the following requirements:

• Must be fluent in Afrikaans
• Must have driver’s license
• Mechanical or Mechantronic Engineer
• Experienced in end-user repairs and/or technical selling of vacuum pumps, water pumps, compressors, valves, Measuring Instrumentation, Leak Detectors or other Industrial equipment selling to industrial markets: Food Processing, Automotive, Chemical & Pharma, Plastics, Medical, Water & Waste Water

Responsibilities:

• Must proficiently communicate with customers, verbally and via email daily.
• Candidate must be able to liaise with customers in a professional and courteous manner.
• Calling on existing and new customers and maintaining relationships and growing the business with these customers
• Identifying new prospects and cold calling on potential customers.
• Setting and chasing ambitious sales targets and generate new pump sales.
• Grow field service. This will include procuring active service contracts.
• Tracking previous services completed and getting customers to service again with us.
• Generate service repair sales for the workshops.
• Generate new pump sales: spares, pumps and systems
• On-site problem solving.
• Install and repair vacuum pumps and systems on site.
• May be required to travel in Africa. Must have a passport
• Develop and implement strategies with the sales team.
• Complete the required reports on time (weekly and monthly).
• Develop relationships with the key role players– i.e., Technicians, Engineers, Maintenance Managers, Consultants, Contractors, Distributors and End users.
• Give accurate and constant feedback to management