Field Service Engineer - Level 1

At APP we provide managed services for end user computing, ICT resourcing, project management and consultation with some of the biggest companies in South Africa, across multiple industries and verticals. A reputable client is offering a position to a Field Service Engineer Level 1 to join their dynamic team.

Duties and Responsibilities

• Troubleshooting and Incident resolution with limited assistance from seniors
• Understanding of incident prioritization and business impact (SLA and turnaround times)
• Basic knowledge of LAN and WAN switches, fault finding on Fibre/UTP links
• To effectively repair hardware and software incidents within contracted SLA and initiate 3rd party repair process
• To update, resolve or close incidents and requests on the service desk system on a daily basis
• To perform project related activities and tasks
• To perform ad hoc activities for other service lines as required
• Daily Incident Management
• Capturing incidents & requests
• To carry out preventative maintenance
• To effectively communicate and provide feedback to key stakeholders
• To maintain and improve customer satisfaction through first time incident resolution and quality service delivery
• Participation in providing training to customers as required
• Produce timely and detailed service reports

Qualifications and Requirements:

• National Diploma in IT
• 2 years relevant experience
• Comfortable with working shifts and overtime
• Reliable own transportation
• Clear criminal, credit and drug tests
• Needs to be comfortable undergoing a medical examination and induction