Field IT Technician

SUMMARY:
We are looking for a qualified IT Technician that will be able to install and maintain computer systems and networks aiming for the highest functionality. You will also train users of the system to make appropriate and safe usage of the IT Infrastructure.

POSITION INFO:

The successful candidate must have a thorough knowledge of the computer software and hardware and a variety of Internet applications, networks and operating systems. The ideal candidate will possess great troubleshooting abilities, attention to detail, and have the leadership ability to be a Technical Team lead through mentoring and assisting the team where required.

The goal is to Focus on the customer and provide the very best customer service, in an effort to retain and build strong and lasting customer relationships. This means being efficient and highly effective in every aspect of the job to optimize the role of Technology for our clients and ultimately on our business sustainability.

Responsibilities:

• A minimum daily average of 5 billable hours per working day.
• End user support associated with the capability of application software, peripheral devices, connectivity, and or functionality of operating software and hardware devices
• Hardware and Software installation and system maintenance, by following specific sequences associated with troubleshooting and problem-solving application problems as well as new Hardware and Software Installations
• On-site cabling, installation of Access Points, Network point, brush panels and patch panels
• Install and configure appropriate software and functions according to the specification given my client on any given ticket
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate the new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work.
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Continuous improvement – analyse and provide recommendations pertaining to the information systems hardware and software and / or capacities end-user on specific applications
• Administration activities associated with this position - Maintain records / logs of repairs and fixes. Updating tickets and keeping the customer informed.
• Focus on the customer and providing the very best customer service, in an effort to retain and build strong and lasting customer relationships

In addition to the first two criteria;

• Candidate needs to be able to demonstrate sound technical knowledge and good problem-solving skills
• Must be a team player with a high level of integrity and accountability
• Must be enthusiastic and a good communicator

***** OWN CAR ESSENTIAL***

Please send your CV to <--------Please upload your CV here-------- or for more information, contact us on----- (VoIP) or 031 -----.

In sending your CV, you confirm that you have read and understood our POPI Policy found on our website <--------Please upload your CV here--------.  Should you be unsuccessful for this particular position, you have no objection to us retaining your personal information in our database which you confirm is true, correct and up to date. Should a suitable opportunity arise in the future, we will contact you and request your permission to submit your information.

NB! This job is now closed. You can apply for other jobs by uploading your CV.