Facilities / Workplace Manager - with a passion for hospitality or customer service

Facilities / Workplace Manager
We are recruiting a Workplace / Facilities Manager for one of our clients in the technology sector to join the team located in Midrand and to be in the client office. 
You will build client relationships at a local - Campus level through structured and consistent engagement model as well as act as Single Point of Contact (SPOC) to manage the client relationship at the consumer level.
You will act as the key point of accountability for FM services and solutions from the client’s perspective at all delivery stages as well as act as the internal Client to the FM Delivery team, the point of escalation and representation for the Country/Regional/Campus client team
Responsibility:
• Be responsible for the P&L performance and all associated cost controls for the country/sites
• Ensure the planning arrangements are in line with forecast/s and profit targets for the country/sites
• Be responsible for the generation of cross selling business of other lines of business for the country/sites
• Identify growth opportunities and realise these (for the country/sites).
• Ownership and ongoing development of the account financial / commercial plan
• Enabling supply chain consistency within the operating region
• Adopt a “one team approach” by integrating supply partner management for the country/sites
• Partner with FM to resolve alignment discrepancies and communicate results to the local client.
• Drive all ‘non-business as usual/operations’ Communication to the client team in a structured fashion
• Educate, Communicate, Set expectations with clients relative to the client and industry trends, policies, standards, corporate directions
• Bridge between Local/Regional client requirements/expectations and EMEA objectives through constant dialogue with other stakeholders within and external to FM
• Actively interact with clients to solicit feedback and participate in Customer satisfaction
Evaluations
Establish partnerships within wider FM team as well as cross functional peers in HR, IT, Finance, Risk Management to develop common agenda and initiatives in supporting the business through participation in local BU councils, initiatives, incident planning
• Participate in the assessment of financial impacts for the Site Strategy.
• Participate in the translation of actions into a set of projects to optimize the RE portfolio.
• Route local client project requests for review through the portfolio management process.
• Complete project initiation form for local client projects and verify priority through the alignment with the regional plan.
• Act as landlord point of contact for FM activities (where agreed)
• Support for the deployment of CONNECT for their assigned portfolio
Qualification and Experience:
• Experience of 3 -5 years in a facilities management/supervisory role or related service environment.
• Demonstrate experience in dealing with customer service and exhibit key skills within this area.
• Sound problem-solving ability.
• Sound understanding of HSE requirements i.e., IOSH
• Strong communication skills (oral and written).
• Excellent influencing skills.
• Experience in contract management and measurement.
• PC literate i.e., Microsoft systems.
• Self-motivated.
• Strong commercial understanding - P&L/Budget responsibility up to $1M.
• Manage up to 50 staff.
• Possess a FM qualification or equivalent
• Good understanding in English (written & verbal) is a must

Salary - R440 000pa CTC