SUMMARY:
Are you a dynamic individual that enjoys delivering excellent customer service and excelling in Sales? Our client who is renown in the FMCG industry is seeking your expertise to add value to their team.
If you are motivated team player and can handle working under pressure, then this will be an excellent opportunity for you.
POSITION INFO:
REQUIREMENTS
Matric, relevant qualification highly advantageous
Minimum 3 years experience as an orders clerk or similar customer service role
FMCG Industry experience / Knowledge.
Experience with order capturing software (QuickBooks / Pastel / Other).
Ability to work in a fast paced and highly pressurized environment.
Ability to work in a metric driven environment.
Taking initiative and following through is key in this environment.
Must be able to work in a team i.e. team player.
Excellent verbal and written skill sets.
Telephonic etiquette.
Computer literate – need to be able to adapt to new and existing internal CRM tools.
Problem solving skill sets needed.
Working hours: 7 am to 5 pm
DUTIES
Responsible for outbound and inbound calls and emails alike.
Assisting customers face to face (walk in), telephonically and via email.
Managing backorders.
Assisting with invoicing of orders and ensuring accurate pricing / quantities are loaded correctly.
Increasing customer spend by: Upselling, cross selling and promoting new product lines.
Liaising with internal departments making sure tasks are completed where applicable.
Informing customers of no stocks and offering alternatives as well as informing customers of when stock will or has arrived.
Review sales reports, customer and item drop offs.
Lead passing and reporting of customer and item drop offs to field sale.
Assisting with client queries, complaints and concerns.
Additional projects / tasks to be completed as per the business needs.
Meet and exceed daily / weekly / monthly KPIs set out by management.
Grow the existing customer base, building new and old customer relationships.
Onboarding of new customers
Salary: Dependent on experience
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