FIELDS SUPPORT ENGINEER

SUMMARY:
Field Support Engineer

POSITION INFO:

Support Engineer / Field Engineer

THE MAIN RESPONSIBILITIES OF THE JOB ARE:
The most frequent duties for this job are set out below, but the job may include other or occasional duties and responsibilities:
• • Install, configure and support all Microsoft desktop and server operating systems.
• • Install, configure and support all Microsoft and other application software (desktop and server).
• • General hardware installation and troubleshooting (desktop and server).
• • General troubleshooting on all IT related equipment.
• • Respond to and resolve support calls at customer sites.
• • Respond to and resolve support calls via remote connection (desktop and server).
• • Assist customers telephonically.
• • Remote administration of servers and workstations.
• • Compile desktop and server configuration documentation for client sites.
• • Execute orders and follow up service and repairs with external suppliers.
• • Identify possible risks or problems and escalate to senior engineer.
• • Assist with management of the support team and provide 1st line escalation for technical issues (from support engineers).

QUALIFICATIONS:
• • At least a Matriculation certificate.
• • International MCSE or MCSA (on Windows Server 2012 R2) a requirement.
• • Windows Server 2016 advantageous.
• • A+, Server+, N+ or similar qualification an advantage.

KNOWLEDGE AND EXPERIENCE:
• • Excellent understanding of Windows Event logs and how to identify problems.
• • Knowledge of backup solutions like Backup Exec, Windows Backup, Altaro and similar applications (configuration, use and troubleshooting).

• Experience with remote support applications and techniques (e.g. VPN, RDP and Team Viewer).
• • Working knowledge of Active Directory administration: creating user accounts, resetting passwords, disabling and deleting users.
• • Experience with server maintenance and health checks on Windows Server.
• • Experience with the configuration and administration of Office 365.
• • Experience with logging and following up calls with external suppliers and service providers.
• • Excellent knowledge of hardware components and hardware troubleshooting procedures (desktop and server).
• • Working knowledge of server hardware systems such as RAID.
• • Excellent knowledge of Microsoft desktop operating systems and desktop software.
• • Good working knowledge of all Microsoft Office applications e.g. Word and Excel.
• • Good knowledge of TCPIP networking is required.
• • Good knowledge of server software and systems.
• • Experience with configuring routers and wireless access points.
• • A minimum of three years desktop support experience.
• • At least two years server support and maintenance experience.

ATTRIBUTES
• • An organized individual that can work unsupervised and effectively manage time and multiple tasks.
• • An analytical thinker that works methodically and always pays attention to detail.
• • An individual that always thinks before they act.
• • An individual who enjoys studying and improving their knowledge.
• • Ability to follow checklists and procedures accurately and adhere to company standards.
• • A self-starter that is able to work alone or in a team.
• • Ability to work under pressure and remain focused.
• • A well-presented individual with excellent communication and inter-personal skills.
• • A motivated individual with a passion for technology.
• • Ability to identify, assess and solve desktop hardware and software problems innovatively.
• • Must have own transport and the ability to work after hours (on short notice) when required.
• • An individual that enjoys completing detailed technical documentation.

REMUNERATION
• Cost to company between R17 000 and R25 000. o Dependent upon qualifications, experience and skill level.
• Medical aid (50% paid by company, 50% by employee).
• Reimbursement for company travel.
• Overtime pay in the form of commission.
• Company provided laptop.

NB! This job is now closed. You can apply for other jobs by uploading your CV.