SUMMARY:
Job Summary
The Food & Beverage Supervisor supports the Food & Beverage Manager in delivering an exceptional dining experience that reflects five-star service standards. The role is responsible for the day-to-day supervision of F&B operations, ensuring service excellence, staff performance, hygiene compliance, and seamless coordination between kitchen and service teams in a luxury safari lodge environment.
Duties and Responsibilities
Guest Experience & Service Excellence
- Deliver personalised, five-star dining experiences across all meal periods.
- Engage with guests to ensure satisfaction and manage special dietary requirements.
- Handle guest feedback and resolve service issues professionally and discreetly.
- Maintain a visible presence during service to ensure standards are consistently met.
Operational Supervision- Supervise daily F&B service operations including:
- Restaurant, bar, boma, bush dinners, in-room dining, and safari meals.
- Ensure service setups, timings, and transitions are executed flawlessly.
- Coordinate closely with the Kitchen, Front Office, and Safari teams.
- Conduct pre-service briefings and post-service debriefs.
Staff Supervision & Training- Supervise waiters, bartenders, hosts, and service assistants on shift.
- Ensure staff grooming, uniform standards, and professional conduct.
- Assist with onboarding, training, and ongoing coaching of F&B staff.
- Support performance management and address minor disciplinary issues in line with company policy.
- Foster a positive, respectful, and service-driven team culture.
Stock Control & Cost Awareness- Assist with stock control, requisitions, and stock rotation.
- Monitor breakages, wastage, and portion control.
- Ensure correct handling and storage of food, beverages, and equipment.
- Support cash handling procedures where applicable.
Health, Safety & Hygiene- Ensure full compliance with HACCP, food safety, and hygiene standards.
- Enforce cleanliness and sanitation across all F&B service areas.
- Ensure safe food handling practices at all times.
- Report and document any health, safety, or hygiene incidents.
Administration & Reporting- Assist with daily reports, service checklists, and handovers.
- Ensure accurate guest preferences and dietary notes are communicated.
- Support the F&B Manager with operational reporting and audits.
POSITION INFO:
Core Competencies
· Key Skills & Competencies
· Strong service leadership with a guest-centric mindset
· Excellent communication and interpersonal skills
· High attention to detail and presentation
· Ability to lead by example in a fast-paced environment
· Problem-solving and decision-making skills
· Time management and organisational ability
· Cultural awareness and emotional intelligence
Working Environment
· Remote Big 5 safari lodge setting
· Live-in position (where applicable)
· Shift work including early mornings, evenings, weekends, and public holidays
· Outdoor and bush dining environments
