SUMMARY:
REQUIREMENTS:
3 to 5 years’ experience in Managing a fully operational F&B Department in a 4- or 5-star Hotel/Lodge environment
Tertiary qualification will be beneficial
Matric
Good command of the English language
Basic Financial Understanding
Advanced understanding of cost of sales & profit margins
Working knowledge of stock controls
Banqueting & Conferencing Experience
Excellent “Attention to detail” awareness
Ability to organize and run promotions and events
Good Computer skills in MS Office (Word, Excel & Outlook)
ADVANCED knowledge of POS, Stock & PMS systems – APEX/NEBULA & PlusPoint, OPERA & Symphony will be beneficial
Ability to write weekly and monthly reports
Excellent time management skills combined with a hands-on approach
Reliable, Ethical, Confidentiality driven, Motivated, Sales Orientated, Honest, Passionate about F&B
Ability to manage a Food & Beverage Department as a business unit.
Staff Training
Excellent Track Record with at least 2 years in each position
Well-spoken and presentable
Be guest-centric ensuring great experiences
Innovative and creative - To drive hospitality at the Lodge to new levels
Relationship building, with staff, guests, the community, the industry (agents and other lodges)
Must be able to cope under pressure to meet guests needs
Good interpersonal skills and communication with staff and guests
Attention to detail
Diligence and self-motivation to meet deadlines
Willingness/ability to share information and teach and inspire others
POSITION INFO:
Staff Management (Training, Performance & Appraisals, Client Service, Policies & Procedures, SOP’s)
Development & Implementation of Food & Beverage Procedures
Able to achieve targets
Equipment and Stock control
Design, Implement and Manage Shift Schedules for staff
Establish Food & Beverage budgets and financial goals
Monitor operations and ensure compliance with health, safety and hygiene industry standards
Accounting (Cash Flow, Bank Deposits, Budget, General Financial Statements)
Respond to client inquiries and/or complaints
Develop & Implement marketing strategies
Be able to work in a remote area
Adherence to all company practices
Managing food and beverage operations within budget and to the highest standards - Identify customers’ needs and respond proactively to all their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets, KPI’s, schedules, policies and procedures
