SUMMARY:
DUTIES & RESPONSIBILITIES:
- Staff Management (Training, Performance & Appraisals, Client
Service, Policies & Procedures, SOP’s)
- Development & Implementation of Food & Beverage Procedures
- Able to achieve targets
- Equipment and Stock control
- Design, Implement and Manage Shift Schedules for staff
- Establish Food & Beverage budgets and financial goals
- Monitor operations and ensure compliance with health, safety and hygiene industry standards
- Accounting (Cash Flow, Bank Deposits, Budget, General Financial Statements)
- Respond to client inquiries and/or complaints
- Develop & Implement marketing strategies
- Be able to work in a remote area
- Adherence to all company practices
- Managing food and beverage operations within budget and to the highest
standards - Identify customers’ needs and respond proactively to all their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
POSITION INFO:
REQUIREMENTS:
- 3 to 5 years’ experience in Managing a fully operational F&B
Department in a 4- or 5-star Hotel/Lodge environment
- Tertiary qualification will be beneficial
- Matric
- Good command of the English language
- Basic Financial Understanding
- Advanced understanding of cost of sales & profit margins
- Working knowledge of stock controls
- Banqueting & Conferencing Experience
- Excellent “Attention to detail” awareness
- Ability to organize and run promotions and events
- Good Computer skills in MS Office (Word, Excel & Outlook)
- ADVANCED knowledge of POS, Stock & PMS systems –
APEX/NEBULA & PlusPoint, OPERA & Symphony will be beneficial
- Ability to write weekly and monthly reports
- Excellent time management skills combined with a hands-on approach
- Reliable, Ethical, Confidentiality driven, Motivated, Sales Orientated,
Honest, Passionate about F&B
- Ability to manage a Food & Beverage Department as a business unit.
- Staff Training
- Valid RSA Drivers licence
- Valid RSA ID
- Excellent Track Record with at least 2 years in each position
- Well-spoken and presentable
- Be guest-centric ensuring great experiences
- Innovative and creative - To drive hospitality at the Lodge to new levels
- Relationship building, with staff, guests, the community, the industry
(agents and other lodges)
- Must be able to cope under pressure to meet guests needs
- Good interpersonal skills and communication with staff and guests
- Attention to detail
- Diligence and self-motivation to meet deadlines
- Willingness/ability to share information and teach and inspire others
SYSTEM REQUIREMENTS
- Proficient in Microsoft Office, especially with Good to Advanced Excel Skills
- Good working knowledge / understanding of Hospitality PMS
system – Opera and Symphony would be a bonus
MINIMUM EXPERIENCE & REQUIREMENTS
- Applicants must have at least 10 years of experience in a
related field with a solid track record working in a similar role
within the Hospitality Industry.
- Matric is a minimum requirement, but a further qualification is
a bonus.
- Valid RSA ID
- Valid RSA Driver’s license
