eCommerce Manager

The aim is to make the online eCommerce system easy to use, speedy and secure.

Minimum Requirements

• 3 - 5 years ++ in a Digital Marketing Agency or dedicated Digital marketing team within the Retail Branding sector
• Professional Skills Technical experience with eCommerce platforms: Payment gateways, Google Analytics, everlytic etc.
• Solid experience in delivering results across a broad spectrum of digital channels, including SEO, Display Social, Email, Paid Media, etc.
• Solid experience in Shopify

Key Result Areas

• Manage the day-to-day tasks related to the online shop, including daily sales reporting, checking orders etc.
• Product data management - ensuring all product descriptions, renders and other product information is up-to-date and that the prices are correct.
• Listing new products on the website.
• Overall management of e-commerce stock - plan and maintain a sufficient stock holding, forecasting etc.
• Maintaining the general website content - uploading pages, website FAQs etc.
• Work with Marketing Manager to plan and implement strategies to ensure profitability and meet sales targets.
• Work with the social and digital marketer as well as the rest of the marketing team to drive traffic, plan promotions and increase revenue.
• Design and prepare monthly reports on e-commerce/website metrics (Web Analytics - monitor and measure site performance, report on product sales etc.)
• Customer service – daily communication with customers to answer and resolve customer queries.
• Work closely with web development and technical teams to assist with website improvements.
• Daily communication with third-party service providers (couriers, warehouse, loyalty and rewards partner etc.).
• Budget for e-commerce expenditures.
• Collaborate with graphic designer and other team members to plan and create biweekly newsletters.
• Proofread marketing content to ensure spelling, grammar and scientific correctness.
• Creating content for website and newsletters.