Export Coordinator

SUMMARY:
Our client in the FMCG sector, based in Morningside, Durban, seeks to employ an Export Coordinator to join their Sales & Procurement department.

POSITION INFO:
Duties:

• Liaising between customers, suppliers, and transport
companies to ensure an efficient operational service is provided.
• Liaise with customers to obtain information to ensure correct measures are in place and all customer needs are met.
• Liaise with Customers, Custom and Operations’ Departments ensuring all documents are received within the designated time frame.
• Obtain all necessary information to ensure correct measures are in place and customer needs are met.
• Liaise between Suppliers, Forwarders and agents to obtain up to date shipment information.
• Ensure customers are fully informed of the progress of their shipments.
• Provide transport companies with the relevant information to ensure customer delivery requirements are met.
• Ensure correct documentation is on file and act accordingly as set out in the instructions.
• Duties will include servicing a broad spectrum of customers including sales related for various in-store and procured products.
• Research and identify prospective customers, determine their supply needs, and offer services as an ongoing solution to their business.
• Establish and maintain ongoing relationship building with customers by communicating offers, providing support, communicating market information, and offering all round assistance in case of difficulties experienced.
• Maintain quality service by establishing and enforcing organisation standards.
• Successfully completing all tasks and instructions as communicated to you by Management within the
deadline provided.
• Focus on pre-determined and defined geographical area of sales.
• Communicating customer complaints/concerns to your Direct-Line Manager immediately upon occurrence and to assist in effectively and timeously resolve such matters.
• Constantly be scanning your area of responsibility for sales improvement and feedback to your line management.
• Bring to attention any necessary trade customer information that may be of interest to the management team.
• All and any other related tasks and duties as requested by the Employer.

Requirements:

• Matric
• 2 – 3 Years’ demonstratable sales experience
• 2 – 3 Years’ FMCG experience
• Contactable trade references
• Proficient in the use of the Microsoft Office Suite
• Understanding of costings and basic logistical procedures advantageous
• Related tertiary qualification advantageous
• Export knowledge advantageous
• Cross-border trade is preferred
• Logistical knowledge is advantageous
• Administrative experience advantageous

NB! This job is now closed. You can apply for other jobs by uploading your CV.