SUMMARY:
Remuneration: Market Related, dependent on skill set and knowledge
Purpose Of The Job:
Our client, a busy Dealership in Cape Town, urgently requires an experienced and mature Service Advisor with current experience, to work with their team. The ideal candidate will bring professionalism, stability, excellent customer-handling skills, and a deep understanding of dealership service processes.
POSITION INFO:
Responsibilities:
- Serve as the main point of contact between customers and the workshop
- Professionally receive vehicles and advise customers on service and repair requirements
- Open, manage, and close job cards accurately and efficiently
- Communicate repair progress, costs, and timelines clearly to customers
- Liaise with technicians, workshop controllers, and the parts department to ensure smooth workflow
- Promote additional service or repair work where appropriate
- Ensure high levels of customer satisfaction and adherence to CSI standards
- Handle customer queries and complaints in a calm and professional manner
- Maintain accurate records and ensure compliance with OEM and dealership processes
Requirements:- Minimum 3-5 years’ experience as a Service Advisor within a franchised dealership in the motor industry
- Strong understanding of OEM processes, warranty claims, and service workflows
- Excellent communication and interpersonal skills
- Professional, well-presented, and customer-focused
- Strong administrative skills with attention to detail
- Computer literate (DMS / dealer systems experience essential)
- Valid driver’s licence
- Mature, reliable, and emotionally intelligent
- Calm under pressure and confident dealing with difficult customers
Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful.Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application. Applications should be submitted no later than Tuesday 10 February 2026.
