Events Manager

SUMMARY:
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POSITION INFO:

Our luxury hotel in Camps Bay is seeking the best Events Manager to join their bespoke team. Quality and style are EVERYTHING!!

You would be responsible for driving sales/bookings and the development of the banqueting and events products, lead the Events Team in delivering their commercial and operational objectives.

Minimum Requirements:

• Matric Certificate with a minimum 2-year diploma in Banquet / Event Managing
• Food & Beverage Certificate/ Hotel School diploma is advantageous Tertiary Qualification in Hospitality and tourism not essential, but preferred.
• Minimum of 2 years’ experience in the same or similar position
• Wedding co-ordinating experience non-negotiable
• Familiar with all duties and procedures in Conferencing and Reservations departments
• Opera experience will be beneficial
• Strong Microsoft Office experience (Word, Excel, PowerPoint and Outlook in particular)

DUTIES & RESPONSIBILITIES

Sales and Marketing

• Product development, sales and operational delivery of the event concept
• Preparation of budgets, business plans and sales targets
• Drive sales through launching of new product packages, opening key accounts and cross selling to maximize market share for the group
• Monitor and increase sales of all facilities
• Have full and sufficient product knowledge of all available products.

Coordination

• The events department is responsible for the coordination of
  • All event venue bookings including The Rotunda, Boardroom, Conference Room, Tides, Sandy-B
  • Handling all bookings for The Bay Hotel special events, including (but not limited) to Valentines, Mother’s Day, Father’s Day, Christmas, New Year’s Eve
• The events department is to assist with coordination and operations of events at the following properties
  • Camps Bay Retreat
  • Harbour House Hotel
  • The Farmhouse Hotel
  • Pezula Nature Hotel & Spa

Operations

• Contract and manage the relationships with key external suppliers
• Develop close working relationships with key functions and internal suppliers within the group
• Develop and manage relationships with PCO’s and key multi-national clients
• Research and keep up-to-date with all banqueting equipment, methods and techniques
• Prepare all reports as required by the company
• Operational and par levels stock control
• Ensure proper stock control is managed
• Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in all banqueting facilities
• Keep up-to-date with latest trends and implementation
• Management and operation of all details of events to clients satisfaction
• Conduct Senior Management Shifts (SMS) as part of The Bay Hotel HOD team
• Perform operational shifts within the F&B outlets during high occupancy times within the hotel (according to operational requirements)
• Manage and ensure maintenance of operating equipment for the department
• Prepare reports as required by the company

Guest relations

• Adopting a “can do” attitude with regards to guest enquiries and ensuring this is implemented throughout the department
• Ensuring guest satisfaction at all times
• Investigate and resolve complaints
• Make sure all queries and communications are handled in a timely manner

Financial

• Ensure costs are kept to a minimum (whilst providing a satisfactory product)
• Food costs of menus
• Ensure staff costs are accurate
• Review financial transactions to ensure that expenditures are authorised and budgeted
• Ensure all accounts charged and followed up accordingly

Staff Management

• Staff management regarding the schedule of staff hours and assign duties
• Staff training
• Sourcing staff when necessary and in accordance to ManPlan
• Maintain and enforce uniform standards
• Conduct performance appraisals with all staff
• Conduct regular inter-departmental and departmental meetings
• Ensure cross-service is executed to highest level of standard

Management of specials and promotions

• Special offer details (referred from Sales Director/Executives)
  • communicated accurately to reservations staff
  • manual record kept of all offers
• Accuracy and professionalism is vital
• Due to the sensitivity and confidentiality of negotiated rates, these need to be loaded with precision

You will be expected to be available telephonically at all times and always have access to read and respond to your emails.

The duties as per the above should not be read in isolation but may change as the policies, procedures and operational requirements of the business evolves.

To apply for the position, please forward an updated CV with a picture of yourself to --------Please upload your CV here--------

**Please note that only successful candidates will be contacted. Should you not hear from us within 14 days – please consider your application unsuccessful**

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