SUMMARY:
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POSITION INFO:
Responsible for all events, marketing and assisting in the F&B department at the club. Directly manage the clubs event enquiries from start to finish, activate social events at the club and implement a social media and marketing strategy. Plan and implement budgets relating to the event department, train and supervise subordinates and apply relevant marketing principles to assure that the wants and needs of club members and guests are consistently exceeded.
Responsibilities:
Events management and Co-Ordinating:
- Handle all queries regarding private functions and club events.
- Responds timeously to client’s emails and enquiries.
- Responsible for the creation and collaboration between departments to record accurate function sheets in preparation for all events where a
function sheet is required.
- Responsible for organising festive season programme and kids activities during this time as well as during school holidays throughout the year.
- Work closely with F&B with regards to planning and coordinating weddings/functions.
- Take responsibility with the support of all senior management to handle access for private functions and club events where required.
- Meet with the clients for all function types to determine needs, meeting those needs and exceeding their expectations through detailed
communication with client and support staff from planning to execution of the event.
- Setting up of site visits for potential clients to show them the venues and facilities as well as to discuss various packages and specials available.
- Creating and managing relationships with local suppliers to ensure the offering for all events is first class to our members and guests.
- Handling all requirements for private functions from start to finish.
- Responsible for liaising with HOA on all security/access requirements for events and functions.
Food and Beverage:
- Stand in as assistant F&B manager when the F&B manager is off duty.
- Perform stock management checks and ensure policies are followed at all times.
- Perform all duties as laid out by the General Manager & F&B manager as well as any other departmental manager as authorised by the GM from time
to time.
- Be visible as often as possible, ensuring interaction with aiming to meet and greet all members coming through the facility on a daily basis.
- Always display a calm & courteous demeanour to customers.
- Represent leadership and teamwork within the department.
- Ensure strong communication between yourself and the F&B manager.
Marketing & Social Media:
- Maintain weekly the clubs social media, newsletters & monthly bush telegraph articles.
- Create content for social story telling by spending 15 – 20 minutes a week with each department including outsourced providers to “interview” and
generate valuable content.
- Minimum requirements from the marketing/social media perspective:
- 1 daily social media post to all platforms the club has;
- Weekly blasts promoting specific events at the club;
- Monthly newsletter with full content from each department;
- Liaise with HOA to have content pushed through their marketing channels as well;
- Manage and promote club events via the club WhatsApp line;
- Manage messages received via the clubs social media platforms on a daily basis.
- All communication that is sent out must be broadcast via the different platforms available such to the minimum of:
- Club Newsletter;
- Club application (link sent via push notification);
- Whatsapp.
- The following subject to the context of communication:
- Instagram;
- Facebook;
- Twitter.
- Ensure that our communication is received by the Estate and the HOA is always given the necessary details to assist with marketing our events.
